Assistant Engineer - IGW, NOC

Job Description

Title: Assistant Engineer - IGW, NOC

Company Name: Digicon Telecommunication Limited.

Vacancy: --

Location: Gazipur

Salary: Tk. 25000 - 40000 (Monthly)

Experience:
∎ 1 to 2 years
∎ The applicants should have experience in the following business area(s):Telecommunication, IT Enabled Service, Group of Companies
∎ Freshers are also encouraged to apply.

Published: 15 Jan 2025

Education:
∎ Bachelor of Science (BSc)
∎ Bachelor of Science (BSc) in EEE / ECE / APECE /ETE/ ICE / CSE or Telecommunication & Engineering from any reputed university.
∎ Bachelor of Science (BSc) in EEE / ECE / APECE /ETE/ ICE / CSE or Telecommunication & Engineering from any reputed university.
∎

Requirements:

Additional Requirements:
∎ Minimum Experience: 1 year of relevant experience, preferably in IGW/IPTSP operations or NOC channel operations, with a strong understanding of IGW systems and processes.
∎ Proficiency in network monitoring tools (SolarWinds, Nagios, LibreNMS, MRTG).
∎ Knowledge of core connectivity management (trunk groups, signaling links, IPLC, ITC, NTTN).
∎ Hands-on experience with IP Phones, IP-PBX systems, and traffic analysis.
∎ Strong troubleshooting skills with a focus on first-level resolution.
∎ Ability to analyze reports and identify performance gaps.
∎ Clear and effective communication with internal and external stakeholders.
∎ Strong reporting skills and escalation protocols.
∎ Flexibility to work in a 24/7 shift environment.
∎ Collaboration with vendors, operators, and customers to ensure operational excellence.
∎ Attention to detail for log maintenance and reporting.
∎ Time management to handle multiple tasks effectively under time constraints
∎ Skills & Expertise:
∎ Technical Skills:
∎ Problem-Solving Abilities:
∎ Communication Skills:
∎ Adaptability & Collaboration:
∎ Organizational Skills:

Responsibilities & Context:
∎ Monitor network faults and escalate issues on a 24/7 basis.
∎ Track and resolve core connectivity issues in trunk groups, signaling links, international (IPLC, ITC), and local transmission (NTTN) paths using tools such as SolarWinds, Nagios, LibreNMS, and MRTG.
∎ Perform routine shift-wise call testing and log network issues.
∎ Modify traffic routing as per instructions.
∎ Observe daily traffic rates and generate reports for IGW and IPTSP operations.
∎ Record and analyze call failure causes and communicate with stakeholders for clarification.
∎ Provide 1st level support for IPTSP customer call connectivity issues.
∎ Configure IP Phones and IP-PBX systems.
∎ Raise and follow up on trouble tickets with vendors.
∎ Act as a liaison between IGW/IOS/ICX operators and international customers to resolve faults and maintain QoS.
∎ Inform stakeholders about planned and scheduled network activities and follow up as needed.
∎ Maintain a log of network issues and communicate operational concerns within and outside the organization.
∎ Conduct periodic visits to the switch room, monitor environmental conditions (e.g., temperature), and report irregularities.
∎ Position Overview:
∎ The Assistant Engineer - IGW, NOC will be responsible for monitoring, troubleshooting, and maintaining end-to-end IPTV systems and ensuring uninterrupted video service operations. This role involves 24/7 surveillance, proactive issue resolution, and close coordination with local and international partners to ensure optimal Quality of Service (QoS) and network performance. The position demands critical thinking, technical expertise, and effective communication to support the organization’s operational excellence in a dynamic environment.
∎ Key Accountabilities & Activities:
∎ Network Monitoring & Fault Management:
∎ Traffic Routing & Analysis:
∎ Customer Support & Configuration:
∎ Vendor & Stakeholder Communication:
∎ Operational Maintenance:

Skills & Expertise:

Compensation & Other Benefits:
∎ Professional Development: Dynamic work environment, professional growth opportunities and a chance to be part of a team dedicated to excellence.
∎ Supportive and Learning-Based Work Environment: A positive and inclusive workplace culture that promotes collaboration and innovation.We promote competitive salary, female friendly workplace, outstanding co-workers (who are respectful, professional, unbiased and easy to work with); equal opportunity that mean equal access to promotion, leadership role or incentive program.
∎ Compensation & Benefits:
∎ Festival Bonus: 2
∎ Provident Fund
∎ Leave Fare Assistance
∎ Yearly Increment
∎ Health Insurance
∎ Life Insurance
∎ Mobile Bill Allowance
∎ Performance Bonus
∎ Subsidized Lunch Facilities
∎ Pick-up and drop-off services
∎ Gratuity
∎ Earned Leave Encashment
∎ Professional Development: Dynamic work environment, professional growth opportunities and a chance to be part of a team dedicated to excellence.
∎ Supportive and Learning-Based Work Environment: A positive and inclusive workplace culture that promotes collaboration and innovation.
∎ We promote competitive salary, female friendly workplace, outstanding co-workers (who are respectful, professional, unbiased and easy to work with); equal opportunity that mean equal access to promotion, leadership role or incentive program.

Workplace:
∎ Work at office

Employment Status: Full Time

Job Location: Gazipur

Company Information:
∎ Digicon Telecommunication Limited.

Read Before Apply: Please apply only who are fulfilling all the requirements of this job

Application Deadline: 21 Jan 2025

Category: IT/Telecommunication