Agent Operations Officer

Job Description

Title: Agent Operations Officer

Company Name: Shahjalal Islami Bank Limited

Vacancy: Not specific

Job Location: Anywhere in Bangladesh

Employment Status: Full-time

Educational Requirements:
∎ Potential candidate should be a post-graduate from a reputed UGC approved University with good academic background having proven track record in operation area of Agent Banking.

Experience Requirements:
∎ At least 2 year(s)

Job Context:
∎ Shahjalal Islami Bank Limited,is a leading progressive Shariah based private commercial bank having its network of 133 branches across the country and agent banking operations in 46 districts is looking for smart, confident, self-motivated, skilled and competent professional for Agent Banking Division as “Agent Operations Officer”.
∎ Job Location: Dhaka City & Anywhere in Bangladesh

Job Responsibilities:
∎ Maintain Finance & Accounts of Agent Banking Operation;
∎ Ensure Agent Operations as per their daily activity, maintaining SJIBL standards;
∎ MIS and Commission Management;
∎ Co-ordination with Central Bank to ensure the proper guideline in SJIBL Agent Banking Channel;
∎ Customer Support and complain management and ensure service quality;
∎ Ensure Customer smooth approval process (KYC Initiate to approval);
∎ Manage and develop all internal Notes and Memos;
∎ Fraud Management & Training and Development;
∎ Agent Banking Card Operation (Debit/Credit and others);
∎ Admin and Logistics support;
∎ Remittance related all support to Agent Outlet;
∎ Ensure IT Support for Agent Outlet;
∎ Partner Life Cycle Management (Entry/Exit);
∎ Ensure on time payment management for Corporate/vendor/partner.

Additional Requirements:
∎ Ideal candidate should have minimum 2 (Two) years experience in the area of Agent Operation & Accounts/Product Development particularly in Agent Banking/Digital Financial Service (DFS).
∎ Expected age should be within 35 years.

∎ Attractive remuneration package will be offered to the deserving candidates commensurate with their experience. Salary and Designation will depend on the experience and background of the selected candidates.

Job Source: Online Job Posting.

Application Deadline: 6 Oct 2022

Company Information:
∎ 26 Sep 2022
∎ Shahjalal Islami Bank Limited
∎ Business : Commercial Bank

Category: Bank/Non-Bank Fin. Institution

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