Welcome Call Assistant
Job Description
Title: Welcome Call Assistant
Company Name: PalmPay Limited
Vacancy: --
Age: Na
Job Location: Dhaka
Salary: Tk. 15000 - 18000 (Monthly)
Experience:
- At least 1 years
- The applicants should have experience in the following business area(s): Call Center, Financial Technology (Fintech) Startup
- Freshers are also encouraged to apply.
Published: 2025-08-28
Application Deadline: 2025-09-03
Education:
- Bachelor/Honors
Requirements:
- At least 1 years
- The applicants should have experience in the following business area(s): Call Center, Financial Technology (Fintech) Startup
- Freshers are also encouraged to apply.
Skills Required: Customer Service
Additional Requirements:
- Only Female
Responsibilities & Context:
Key Responsibilities:
- Make Welcome Calls to customers within a set timeframe after service/product delivery.
- Gather Customer Feedback on their experience, satisfaction level, and suggestions for improvement.
- Record & Document Responses accurately in the company’s CRM/system.
- Identify and Escalate Issues if a customer shares complaints or dissatisfaction.
- Follow Standard Scripts & Guidelines to ensure consistency and professionalism during calls.
- Support Customer Retention by building rapport and ensuring customers feel valued.
- Prepare and share daily/weekly reports on customer feedback trends.
- Collaborate with Customer Service/Quality/Operations teams to improve service based on feedback.
Job Other Benifits:
Employment Status: Contractual
Job Work Place: Work at office
Company Information:
Gender: Only Female can apply
Read Before Apply: Please apply only who are fulfilling all the requirements of this job
Category: Customer Service/Call Centre
Interested By University
| University | Percentage (%) |
|---|---|
| National University | 9.09% |
| EDEN MOHILA COLLEGE | 4.28% |
| Govt. Titumir College | 2.67% |
| University of Dhaka | 2.14% |
| Tejgaon College | 2.14% |
| East West University | 1.60% |
| Northern University Bangladesh | 1.60% |
| Habibullah Bahar University | 1.07% |
| Jagannath University | 1.07% |
| Stamford University Bangladesh | 1.07% |
Interested By Age Range
| Age Range | Percentage (%) |
|---|---|
| 20-30 | 82.89% |
| 31-35 | 13.37% |
| 36-40 | 2.67% |
| 40+ | 1.07% |
Interested By Salary Range
| Salary Range | Percentage (%) |
|---|---|
| 0-20K | 94.65% |
| 20K-30K | 5.35% |
Interested By Experience Range
| Experience Range | Percentage (%) |
|---|---|
| 0 years (Freshers) | 33.69% |
| 0.1 - 1 years | 20.86% |
| 1.1 - 3 years | 23.53% |
| 3.1 - 5 years | 11.23% |
| 5+ years | 10.70% |
