Welcome Call Assistant
Job Description
Title: Welcome Call Assistant
Company Name: PalmPay Limited
Vacancy: --
Age: Na
Job Location: Dhaka
Salary: Tk. 15000 - 18000 (Monthly)
Experience:
- At least 1 years
- The applicants should have experience in the following business area(s): Call Center, Financial Technology (Fintech) Startup
- Freshers are also encouraged to apply.
Published: 2025-08-28
Application Deadline: 2025-09-03
Education:
- Bachelor/Honors
Requirements:
- At least 1 years
- The applicants should have experience in the following business area(s): Call Center, Financial Technology (Fintech) Startup
- Freshers are also encouraged to apply.
Skills Required: Customer Service
Additional Requirements:
- Only Female
Responsibilities & Context:
Key Responsibilities:
- Make Welcome Calls to customers within a set timeframe after service/product delivery.
- Gather Customer Feedback on their experience, satisfaction level, and suggestions for improvement.
- Record & Document Responses accurately in the company’s CRM/system.
- Identify and Escalate Issues if a customer shares complaints or dissatisfaction.
- Follow Standard Scripts & Guidelines to ensure consistency and professionalism during calls.
- Support Customer Retention by building rapport and ensuring customers feel valued.
- Prepare and share daily/weekly reports on customer feedback trends.
- Collaborate with Customer Service/Quality/Operations teams to improve service based on feedback.
Job Other Benifits:
Employment Status: Contractual
Job Work Place: Work at office
Company Information:
Gender: Only Female can apply
Read Before Apply: Please apply only who are fulfilling all the requirements of this job
Category: Customer Service/Call Centre
