Trainee Assistant Officer-Contact Center
Job Description
Title: Trainee Assistant Officer-Contact Center
Company Name: Eastern Bank Limited
Vacancy: --
Location: Dhaka (Gulshan)
Minimum Salary: Tk. 28000 (Monthly)
Published: 17 Apr 2024
Education:
∎ Bachelor/Honors
Requirements:
Additional Requirements:
∎ 6 months experience in similar exposure will get preference, however fresh graduates are also encouraged to apply.
∎ Excellent verbal and written communication skills in English & Bangla.
∎ Adequate computer literacy to work in online software modules & MS Office packages.
∎ Willing to work in any working-shifts (24X7)
∎ 6 months experience in similar exposure will get preference, however fresh graduates are also encouraged to apply.
∎ Excellent verbal and written communication skills in English & Bangla.
∎ Adequate computer literacy to work in online software modules & MS Office packages.
∎ Willing to work in any working-shifts (24X7)
Responsibilities & Context:
∎ Handling customer queries and complaints meeting the service level standard.
∎ Ensuring first contact resolution in every possible cases.
∎ Effectively following up and escalating the queries and complaints where necessary.
∎ Handling customer queries and complaints meeting the service level standard.
∎ Ensuring first contact resolution in every possible cases.
∎ Effectively following up and escalating the queries and complaints where necessary.
Skills & Expertise:
Compensation & Other Benefits:
∎ Other admissible benefits as per EBL policy.
∎ Will be eligible to sit for Written Exam for EBL Permanent position after 1 year based on performance.
∎ Other admissible benefits as per EBL policy.
∎ Will be eligible to sit for Written Exam for EBL Permanent position after 1 year based on performance.
Employment Status: Full Time
Job Location: Dhaka (Gulshan)
Read Before Apply:
Candidates will be treated strictly on qualifications and job requirements mentioned above. Only shortlisted candidates will be communicated and any sort of persuasion will result in disqualification. EBL reserves the right to accept or reject any application without assigning any reason whatsoever.
Only short listed candidates will be communicated.
Apply URL::
Apply Procedure:
Company Information:
∎ Eastern Bank Limited
∎ 100 Gulshan Avenue, Dhaka-1212
∎ Eastern Bank Limited is the `Employer of Choice`. We are recognized for combining the wide range of products, fully online and modernized technological solutions and service excellence.
EBL is the first local bank in Bangladesh rated by Moody`s with rating Ba3 at par with Bangladesh.
EBL wins the Asian Banker `Best Retail Bank in Bangladesh` award for five consecutive years and also recognized by the FC as the `Best Partner for Working Capital Systemic Solution`. EBL is also the winner of Asia`s Best Employer Brand Award at World HR Congress in Singapore.
Address::
∎ 100 Gulshan Avenue, Dhaka-1212
∎ Eastern Bank Limited is the `Employer of Choice`. We are recognized for combining the wide range of products, fully online and modernized technological solutions and service excellence.EBL is the first local bank in Bangladesh rated by Moody`s with rating Ba3 at par with Bangladesh.EBL wins the Asian Banker `Best Retail Bank in Bangladesh` award for five consecutive years and also recognized by the FC as the `Best Partner for Working Capital Systemic Solution`. EBL is also the winner of Asia`s Best Employer Brand Award at World HR Congress in Singapore.
Application Deadline: 27 Apr 2024
Category: Bank/Non-Bank Fin. Institution
