Technical Support Specialist

Job Description

Title: Technical Support Specialist

Company Name: Softifybd Limited

Vacancy: 2

Age: 25 to 40 years

Location: Narayanganj

Salary: Negotiable

Experience:
∎ At least 2 years
∎ The applicants should have experience in the following business area(s):Telecommunication, Software Company, IT Enabled Service

Published: 20 Jan 2025

Education:
∎ Bachelor of Science (BSc)

Requirements:

Additional Requirements:
∎ Age 25 to 40 years

Responsibilities & Context:
∎ Answering calls and providing information about our products and services.
∎ Respond promptly to customer inquiries to handle and resolve customer complaints.
∎ Communicate with clients throughout the implementation project life cycle.
∎ Report enhancement requests and bugs on behalf of the client. Develop and conduct training programs for each client.
∎ Act as a resource to assist the project team in the product development and testing process.
∎ Follow-up on unresolved problems to respective departments for appropriate solutions.
∎ We, Softifybd Limited, a fastest growing software company looking for Technical Support Specialist whose primary responsibility will be to provide excellent client support and ensuring highest satisfaction.

Skills & Expertise:

Compensation & Other Benefits:
∎ T/A, Mobile bill, Weekly 2 holidays
∎ Salary Review: Yearly
∎ Festival Bonus: 2

Workplace:
∎ Work from home, Work at office

Employment Status: Full Time

Job Location: Narayanganj

Read Before Apply: Please mention the name of the position in the subject line of the email.

Company Information:
∎ Softifybd Limited

Application Deadline: 31 Jan 2025

Category: IT/Telecommunication