Technical Support (Remote)

Job Description

Title: Technical Support (Remote)

Company Name: Sixfab, Inc.

Vacancy: 02

Age: Na

Job Location: Anywhere in Bangladesh

Salary: --

Experience:

• At least 1 years
• Freshers are also encouraged to apply.

• Bachelor of Science (BSc) in Computer Science & Engineering
• Bachelor of Science (BSc) in Electrical & Electronic Engineering
• Bachelor of Science (BSc) in Electronics and Telecommunication Engineering

• At least 1 years
• Freshers are also encouraged to apply.

• Proficiency in English with excellent communication skills, both verbal and written(All internal and external communications, meetings, emails and documentations are in English).

• Experience with Linux based distros, Raspberry Pi or similar platforms, basic networking concepts.

• Strong problem-solving skills and the ability to think algorithmically.

• Strong client-facing and communication skills.

• Advanced troubleshooting and multitasking skills.

• Understanding of IoT technologies and cellular networks such as LTE CAT 1, LTE CAT 4, LTE CAT M1, and 5G.

• Need to have good internet connectivity.

Nice to have:  

• Minimum of a year of experience in technical support, preferably within IoT sector, edge computing and AI.

• Familiarity with CRM systems and practices.

• Proficiency in Python, and bash scripting.

• Serve as the first point of contact for customer technical queries via ticketing system

• Identify, diagnose, and resolve technical issues in collaboration with internal teams

• Escalate unresolved issues promptly to next‑level support

• Maintain proactive, clear follow‑up with customers and exceed their expectations

• Gather and relay customer feedback to drive product and process improvements

• Record and close trouble tickets accurately

• Document common issues, write clear knowledge‑base articles, and update product documentation and FAQs

• Stay up to date on products, and services

• Provide technical expertise during pre‑sales discussions

• Should be able to work according to US Eastern time zones, coordinating with international teams and customers

• Competitive salary in US dollars.

• Opportunity to work in a rapidly growing sector from the comfort of your home.

• Professional development and career growth opportunities.

• Hands-on training with cutting-edge IoT, AI and cellular Technologies