Technical Support (Remote)

Job Description

Title: Technical Support (Remote)

Company Name: Sixfab, Inc.

Vacancy: 02

Location: Anywhere in Bangladesh

Experience:
∎ At least 1 year
∎ Freshers are also encouraged to apply.

Published: 11 May 2024

Education:
∎ Bachelor of Science (BSc) in Computer Science & Engineering
∎ Bachelor of Science (BSc) in Electrical & Electronic Engineering
∎ Bachelor of Science (BSc) in Electronics and Telecommunication Engineering
∎ Bachelor’s degree in technical field such as Information Technology, Electronic Engineering, Computer Science, or related areas.

Requirements:

Additional Requirements:
∎ Proficiency in English with excellent communication skills, both verbal and written(All internal and external communications, meetings, emails and documentations are in English).
∎ Experience with Linux based distros, Raspberry Pi or similar platforms.
∎ Strong problem-solving skills and the ability to think algorithmically.
∎ Strong client-facing and communication skills.
∎ Advanced troubleshooting and multitasking skills.
∎ Understanding of IoT technologies and cellular networks such as LTE CAT 4, LTE CAT M1, and 5G.
∎ Need to have good internet connectivity.
∎ Minimum of a year of experience in technical support, preferably within IoT sector and edge computing.
∎ Familiarity with CRM systems and practices.
∎ Proficiency in Python, and bash scripting.
∎ Nice to have:

Responsibilities & Context:
∎ Identifying and resolving technical issues or challenges faced by customers.
∎ Providing technical expertise during the pre-sales phase
∎ Properly escalate unresolved queries to the next level of support.
∎ Diagnose and resolve technical issues, collaborating with internal teams to ensure prompt and effective solutions.
∎ Track, route, and redirect problems to correct resources.
∎ Follow up with customers, provide feedback, and see problems through to resolution.
∎ Utilize excellent customer service skills and exceed customers’ expectations.
∎ Ensure proper recording, documentation, and closure of trouble tickets.
∎ Recommend procedure modifications or improvements.
∎ Preserve and grow your knowledge of help desk procedures, products, and services.
∎ Gathering and conveying customer feedback to improve products or services.
∎ Should be able to work according to US Eastern time zones, coordinating with international teams and customers.
∎ Identifying and resolving technical issues or challenges faced by customers.
∎ Providing technical expertise during the pre-sales phase
∎ Properly escalate unresolved queries to the next level of support.
∎ Diagnose and resolve technical issues, collaborating with internal teams to ensure prompt and effective solutions.
∎ Track, route, and redirect problems to correct resources.
∎ Follow up with customers, provide feedback, and see problems through to resolution.
∎ Utilize excellent customer service skills and exceed customers’ expectations.
∎ Ensure proper recording, documentation, and closure of trouble tickets.
∎ Recommend procedure modifications or improvements.
∎ Preserve and grow your knowledge of help desk procedures, products, and services.
∎ Gathering and conveying customer feedback to improve products or services.
∎ Should be able to work according to US Eastern time zones, coordinating with international teams and customers.

Skills & Expertise:

Compensation & Other Benefits:
∎ Competitive salary in US dollars.
∎ Opportunity to work in a rapidly growing sector from the comfort of your home.
∎ Professional development and career growth opportunities.
∎ Competitive salary in US dollars.
∎ Opportunity to work in a rapidly growing sector from the comfort of your home.
∎ Professional development and career growth opportunities.

Workplace:
∎ Work from home

Employment Status: Full Time

Job Location: Anywhere in Bangladesh

Read Before Apply:

Please submit your resume and a cover letter outlining your suitability for the role to our careers page or directly to [email protected]. We look forward to exploring your application and potentially welcoming you to the Sixfab team!

Company Information:
∎ Sixfab, Inc.
∎ 1185 Campbell Ave, Unit K12, San Jose, CA 95126
∎ https://sixfab.com/
∎ Through connected-edge devices we are simply here to enable progress for our customers

Address::
∎ 1185 Campbell Ave, Unit K12, San Jose, CA 95126
∎ https://sixfab.com/
∎ Through connected-edge devices we are simply here to enable progress for our customers

Application Deadline: 10 Jun 2024

Category: Engineer/Architect