Technical Support (Remote)
Job Description
Title: Technical Support (Remote)
Company Name: Sixfab, Inc.
Vacancy: 02
Location: Anywhere in Bangladesh
Experience:
∎ At least 1 year
∎ Freshers are also encouraged to apply.
Published: 11 May 2024
Education:
∎ Bachelor of Science (BSc) in Computer Science & Engineering
∎ Bachelor of Science (BSc) in Electrical & Electronic Engineering
∎ Bachelor of Science (BSc) in Electronics and Telecommunication Engineering
∎ Bachelor’s degree in technical field such as Information Technology, Electronic Engineering, Computer Science, or related areas.
Requirements:
Additional Requirements:
∎ Proficiency in English with excellent communication skills, both verbal and written(All internal and external communications, meetings, emails and documentations are in English).
∎ Experience with Linux based distros, Raspberry Pi or similar platforms.
∎ Strong problem-solving skills and the ability to think algorithmically.
∎ Strong client-facing and communication skills.
∎ Advanced troubleshooting and multitasking skills.
∎ Understanding of IoT technologies and cellular networks such as LTE CAT 4, LTE CAT M1, and 5G.
∎ Need to have good internet connectivity.
∎ Minimum of a year of experience in technical support, preferably within IoT sector and edge computing.
∎ Familiarity with CRM systems and practices.
∎ Proficiency in Python, and bash scripting.
∎ Nice to have:
Responsibilities & Context:
∎ Identifying and resolving technical issues or challenges faced by customers.
∎ Providing technical expertise during the pre-sales phase
∎ Properly escalate unresolved queries to the next level of support.
∎ Diagnose and resolve technical issues, collaborating with internal teams to ensure prompt and effective solutions.
∎ Track, route, and redirect problems to correct resources.
∎ Follow up with customers, provide feedback, and see problems through to resolution.
∎ Utilize excellent customer service skills and exceed customers’ expectations.
∎ Ensure proper recording, documentation, and closure of trouble tickets.
∎ Recommend procedure modifications or improvements.
∎ Preserve and grow your knowledge of help desk procedures, products, and services.
∎ Gathering and conveying customer feedback to improve products or services.
∎ Should be able to work according to US Eastern time zones, coordinating with international teams and customers.
∎ Identifying and resolving technical issues or challenges faced by customers.
∎ Providing technical expertise during the pre-sales phase
∎ Properly escalate unresolved queries to the next level of support.
∎ Diagnose and resolve technical issues, collaborating with internal teams to ensure prompt and effective solutions.
∎ Track, route, and redirect problems to correct resources.
∎ Follow up with customers, provide feedback, and see problems through to resolution.
∎ Utilize excellent customer service skills and exceed customers’ expectations.
∎ Ensure proper recording, documentation, and closure of trouble tickets.
∎ Recommend procedure modifications or improvements.
∎ Preserve and grow your knowledge of help desk procedures, products, and services.
∎ Gathering and conveying customer feedback to improve products or services.
∎ Should be able to work according to US Eastern time zones, coordinating with international teams and customers.
Skills & Expertise:
Compensation & Other Benefits:
∎ Competitive salary in US dollars.
∎ Opportunity to work in a rapidly growing sector from the comfort of your home.
∎ Professional development and career growth opportunities.
∎ Competitive salary in US dollars.
∎ Opportunity to work in a rapidly growing sector from the comfort of your home.
∎ Professional development and career growth opportunities.
Workplace:
∎ Work from home
Employment Status: Full Time
Job Location: Anywhere in Bangladesh
Read Before Apply:
Please submit your resume and a cover letter outlining your suitability for the role to our careers page or directly to hr@sixfab.com. We look forward to exploring your application and potentially welcoming you to the Sixfab team!
Company Information:
∎ Sixfab, Inc.
∎ 1185 Campbell Ave, Unit K12, San Jose, CA 95126
∎ https://sixfab.com/
∎ Through connected-edge devices we are simply here to enable progress for our customers
Address::
∎ 1185 Campbell Ave, Unit K12, San Jose, CA 95126
∎ https://sixfab.com/
∎ Through connected-edge devices we are simply here to enable progress for our customers
Application Deadline: 10 Jun 2024
Category: Engineer/Architect
Deadline Expired on 10th Jun 2024
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