Head of Service-GM

Job Description

Title: Head of Service-GM

Company Name: A Renowned Manufacturing Company

Vacancy: 01

Age: At least 30 years

Job Location: Dhaka

Salary: Negotiable

Experience:

• At least 10 years
• The applicants should have experience in the following business area(s): Manufacturing (Light Engineering and Heavy Industry), Computer Hardware/Network Companies, Agro based firms (incl. Agro Processing/Seed/GM), Electronic Equipment/Home Appliances, Group of Companies

• Master of Science (MSc)
• Bachelor of Science (BSc)
• Master of Business Administration (MBA)

• At least 10 years
• The applicants should have experience in the following business area(s): Manufacturing (Light Engineering and Heavy Industry), Computer Hardware/Network Companies, Agro based firms (incl. Agro Processing/Seed/GM), Electronic Equipment/Home Appliances, Group of Companies

• Age At least 30 years

• Strategic Service Leadership

• Service Operations & Customer Experience Management

• AI, Digital Transformation & Process Automation

• KPI, Performance & Financial Management

• Team Leadership & Organizational Development

• Develop and implement the overall service strategy to improve customer satisfaction, operational efficiency, and business growth.

• Lead and manage all nationwide after-sales service operations, including installation, repair, maintenance, warranty service, spare parts, and service center activities.

• Establish and ensure compliance with service policies, SOPs, service standards, and Service Level Agreements (SLAs).

• Monitor and improve key service performance indicators (KPIs) such as customer satisfaction, first-time fix rate, turnaround time, repeat repairs, and technician productivity.

• Drive digital transformation by introducing automation and technology to improve service operations, reporting, and overall efficiency.

• Lead, develop, and motivate service teams by providing direction, training, coaching, and performance management.

• Prepare and manage the service department budget, control operational costs, and identify opportunities to increase service revenue.

• Work closely with other departments to resolve service-related issues, improve product quality, and ensure smooth business operations.

• Ensure high standards of quality, workplace safety, regulatory compliance, and continuous improvement across all service operations.

• Review service performance reports, analyze customer feedback, and implement improvement plans to enhance service quality and achieve organizational goals

• Tour allowance,Mobile bill,Profit share,Performance bonus

• Benefits & Salary will be highly competitive and aligned with industry standards