Technical Support Engineer (Ruijie)
Job Description
Title: Technical Support Engineer (Ruijie)
Company Name: A To Z Engineering (Ruijie | Reyee)
Vacancy: 01
Age: Na
Job Location: Dhaka
Salary: Tk. 15000 - 25000 (Monthly)
Experience: --
Published: 2026-06-24
Application Deadline: 2026-07-24
Education:
Requirements: --
Skills Required:
Additional Requirements:
Responsibilities & Context:
A To Z Engineering is the official distributor of Ruijie Networks products in Bangladesh. We provide industry-leading networking solutions, including enterprise switches, wireless access points, routers, and cloud-managed networking products. We are looking for a dedicated and technically skilled Technical Support Engineer to join our team and provide excellent customer support for Ruijie products.
Female candidates are highly encouraged to apply.
Job Summary
The Technical Support Engineer will be responsible for providing online technical support to customers, troubleshooting networking-related issues-specially home wifi routers, and managing warranty and RMA processes. The role requires strong communication skills, customer service orientation, and a good understanding of networking fundamentals.
Key Responsibilities
Provide online technical support to customers during office hours.
Listen to customer concerns and provide effective troubleshooting solutions.
Diagnose and resolve issues related to Wi-Fi routers, access points, switches, and other networking products.
Assist customers with product configuration and basic networking guidance.
Handle RMA (Return Merchandise Authorization) cases for faulty products.
Inspect and verify product faults before processing warranty claims.
Process product replacements according to Ruijie warranty and RMA policies.
Maintain accurate records of customer support activities, warranty claims, and RMA cases.
Coordinate with customers, vendors, and internal teams when required.
Communicate professionally with local and international stakeholders.
Perform any additional office-related duties assigned by management from time to time.
Job Other Benifits:
- Festival Bonus: 2
Employment Status: Full Time
Job Work Place:
Company Information:
Gender: Both Male and Female can apply
Read Before Apply: Please apply only who are fulfilling all the requirements of this job
Category: IT & Telecommunication
