"Technical support engineer" @ MailBluster
Job Description
Title: "Technical support engineer" @ MailBluster
Company Name: Technext Limited
Vacancy: 1
Job Location: Dhaka
Employment Status: Full-time
Educational Requirements:
∎ Bachelor degree in any discipline
∎ Anyone with proven skill can apply
∎ Skills Required: Communication skill, Customer Support, Excellent verbal communication skills in English, IT Support Service
Experience Requirements:
∎ 2 to 3 year(s)
∎ The applicants should have experience in the following area(s):
Communication, Computer skill, Customer Support, Deep learning, IT Support Service, Problem solving and decision making, Web Services
∎ The applicants should have experience in the following business area(s):
Call Center, Telecommunication
Job Responsibilities:
∎ Act as the initial point of contact for all general and system-related concerns from clients.
∎ To resolve complex problems, interact with clients through video calls, phone, emails or chats and provide unambiguously written instructions and technical guidelines.
∎ On board new clients and help them to get started.
∎ Assist management in creating training materials pertaining to troubleshooting and usage
∎ Complete detailed reports listing requests for technical assistance, steps taken to resolve them, and the specific dates/individuals involved.
∎ Follow standard procedures of the customer’s organizations to resolve issues by escalating them to the relevant internal departments.
∎ Provide accurate feedback to customers and prepare accurate reports promptly.
∎ Ensure proper logging of all issues.
∎ Follow up with clients to make sure their workflows are functioning properly after troubleshooting.
∎ Monitor daily performance of technical systems.
∎ Properly escalate unresolved issues to appropriate internal teams (e.g. software developers).
∎ Refer to internal databases or external resources to provide accurate tech solutions.
∎ Maintain jovial relationships with clients.
Additional Requirements:
∎ Age 22 to 35 years
∎ Both males and females are allowed to apply
∎ A solid desire to learn and develop technical skills
∎ Ability to plan tasks and manage time effectively
∎ Excellent written and verbal communication skills
∎ Should have people skills to foster effective communication among team members and to motivate them
∎ Ability to understand the strengths and weaknesses of teammates to work with them constructively
∎ Working experience with a project management tool like Slack, Trello will be a bonus
∎ Person with disability are encouraged to apply
Salary:
∎ Tk. 15000 - 25000 (Monthly)
∎ Based on experience
Compensation & Other Benefits:
∎ Gratuity
∎ Lunch Facilities: Full Subsidize
∎ Salary Review: Yearly
∎ Festival Bonus: 2
Job Source: Bdjobs.com Online Job Posting.
Application Deadline: 16 Oct 2021
Company Information:
∎ 27 Sep 2021
∎ Technext Limited
∎ Address : Dhaka Office - 2nd Floor, 1/C, Road 1, Shymoli
Sylhet Office - 5th Floor, Elegant Shopping Mall, Zindabazar
∎ Web : http://technext.it/
∎ Business : Technext Limited is an award-winning software company. Founded in April 2012, it has completed 150+ projects for clients in 24 countries. It was the champion as a company in Web Application Development and Runners-up in Mobile Application Development track in BASIS Code Warriors Challenge 2015.
The company has a friendly work environment. At Technext, people come first, then products/clients, and lastly the profit. It has a diverse team working on different projects. The team is always open to your feedback. The company has the core value of learning new things and encourages you to enjoy the work-life balance.
So if you are ready to advance your career and grow with us, apply today.
Category: IT/Telecommunication
: Apply at the following link:https://technext.freshteam.com/jobs/kypZQ4Vq621p/technical-support-engineer-for-our-fast-growing-saas-mailbluster
Source: bdjobs.com
Deadline Expired on 16th Oct 2021
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