Job Description
Title: Technical Customer Support Engineer
Company Name: XeonBD
Vacancy: Not specific
Job Location: Dhaka (Mohammadpur)
Employment Status: Full-time
Educational Requirements:
∎ Bachelor of Science (BSc), Bachelor of Computer Application (BCA), Diploma in Computer, Bachelor in Engineering (BEngg)
∎ B.Sc Graduates in Computer Science, Computer Engineering, Information Systems/Technology from any reputed UGC approved university with the sound knowledge of Web services and Networking with Troubleshooting shooting skills are welcome to apply for this job.
∎ Skills in TCP/IP or Server Management or basic PHP language concepts will be a plus.
∎ Skills Required: IT Support Service
Experience Requirements:
∎ At least 1 year(s)
∎ The applicants should have experience in the following area(s):
Ability to Work Under Pressure, Client Support, Corporate IT Support, Customer Service, Customer Support, Customer Support/ Client Service, IT support, IT Support Service, Monitoring and Reporting, Technical Support Engineer
∎ The applicants should have experience in the following business area(s):
IT Enabled Service, Software Company, Telecommunication, Technical Infrastructure, Web Media/Blog
∎ Freshers are also encouraged to apply.
Job Responsibilities:
∎ Provide professional and friendly support consistently via telephone, electronic help desk, and live chat with outstanding customer service skills and a dedication to the customer service experience.
∎ Record, track and document online Help Desk request problem-solving process, including all successful and unsuccessful decisions made and actions taken, through to final resolution.
∎ Troubleshoot and solve a wide range of customer support issues.
∎ Troubleshoot and resolve problems using diagnostic utilities, software updates, drivers, and basic knowledge of the domain name system and hosting for user support.
∎ Must be technically skilled in diagnosing, troubleshooting and resolving hardware and software problems.
∎ System monitoring and response.
∎ Operating system and application installation/configuration.
∎ Research and Development.
∎ Performing scheduled maintenance tasks.
∎ Support the day-to-day business operations.
∎ Preparing reports, and documentation and providing training to users.
∎ Roaster duty (Day Shift/ Evening Shift/ Night Shift).
Additional Requirements:
∎ Age at most 30 years
∎ Both males and females are allowed to apply
∎ Working knowledge of web languages, web design, graphics, multimedia, and browsers is required.
∎ Knowledge of telecommunications, computer security policies, management advisory services, equipment, and software acquisition procedures.
∎ Knowledge of system analysis and design techniques, applications, programming, software development methodologies, fact-finding and documentation techniques.
∎ Have a thorough knowledge of LAN and WAN, common software, backup, and networking.
∎ Techniques for explaining technical concepts and procedures to non-technical users over phone, email, chat or in meetings.
∎ Excellent customer service skills.
∎ Excellent verbal and written communication skills in English is a must.
∎ Excellent problem-solving skills.
∎ Knowledge of Web, Email, FTP, Database (MySQL, MSSQL) DNS, cPanel/WHM/Plesk control panels preferred.
∎ Experience with documenting procedures.
∎ Ability to multitask and meet specific goals set by supervisors/management.
∎ Ability to work alone or in a team-based environment.
∎ Ability to work flexible hours during a critical conditions.
Salary: Negotiable
Compensation & Other Benefits:
∎ T/A, Mobile bill
∎ Salary Review: Yearly
Job Source: Bdjobs.com Online Job Posting.
Application Deadline: 31 Jul 2023
Company Information:
∎ 1 Jul 2023
∎ XeonBD
∎ Address : Suite 2A, House 231, Road 06, Mohammadi Housing Limited, Mohammadpur, Dhaka- 1207
∎ Web : www.xeonbd.com
∎ Business : An industry-leading web designing, hosting and complete web solution provider with a human touch. Maintaining owned physical data center in Bangladesh and colocation data center in the USA & EU. It is a company where professionals from both technical and functional field group together with an objective of providing appropriate business solutions.
Category: IT/Telecommunication
: Enthusiastic, team-oriented individuals interested in working in a friendly and fast-paced environment, having the qualifications, are encouraged to submit their resumes with a cover letter to Bdjobs. Only the selected candidate's CV will call for an interview.
