Technical Customer Support Engineer
Job Description
Title: Technical Customer Support Engineer
Company Name: XeonBD
Vacancy: 02
Age: At most 30 years
Job Location: Dhaka (Mohammadpur)
Salary: Negotiable
Experience:
Published: 2026-04-16
Application Deadline: 2026-04-16
Education:
Requirements:
Skills Required: AWS Cloud,Cloud Platform,Cloud Service,DNS,domain,Hosting,IT Support Service,IT Support Service,network server,Server side Technologies
Additional Requirements:
- Age At most 30 years
- Strong analytical and troubleshooting skills.
- Experience in customer support or technical helpdesk roles is preferred.
- Basic understanding of web hosting, DNS, and IT infrastructure is a plus.
- Excellent communication skills with a focus on customer satisfaction.
- Ability to work independently and in a team, across multiple shifts.
Responsibilities & Context:
Role Overview
XeonBD is looking for a Technical Customer Support Engineer to be the first point of contact for our customers. In this role, you will provide high-quality technical support, troubleshoot hosting and infrastructure-related issues, and ensure a smooth and reliable customer experience.
You will work with a dynamic technical team where your problem-solving skills and technical knowledge will directly contribute to service excellence and customer satisfaction.
Work Schedule (Rotational Shift System)
Morning Shift: 08:00 AM – 04:00 PM (On-site)
Day Shift: 10:00 AM – 06:00 PM (On-site)
Evening Shift: 06:00 PM – 02:00 AM (Work From Home)
Night Shift: 12:00 AM – 08:00 AM (Work From Home)
Key Responsibilities
Provide prompt and professional support via live chat, ticketing system, and phone
Manage and resolve customer support requests from start to completion
Troubleshoot issues related to web hosting, DNS, servers, OS, and applications
Install, configure, and maintain operating systems and software
Monitor system performance and respond to alerts and incidents
Perform routine maintenance and ensure system stability
Collaborate with internal teams to improve service quality and processes
Assist in documentation, reporting, and technical knowledge sharing
Why Join XeonBD?
Work with a leading cloud and hosting provider in Bangladesh
Be part of a fast-paced, innovative, and collaborative environment
Gain hands-on experience with real-world infrastructure and hosting systems
Enjoy a hybrid work structure (office + remote flexibility)
Strong opportunities for career growth in technical support and system administration
Job Other Benifits:
- T/A,Mobile bill
- Salary Review: Yearly
Receive a competitive salary, annual performance reviews, and benefits including: Transportation allowance Mobile phone bill reimbursement Training and career development opportunities
Employment Status: Full Time
Job Work Place: Work at office
Company Information:
Gender: Male and Female can apply
Read Before Apply: Please apply only who are fulfilling all the requirements of this job
Category: IT & Telecommunication
