Technical Customer Support Engineer

Job Description

Title: Technical Customer Support Engineer

Company Name: XeonBD

Vacancy: 02

Age: at most 35 years

Location: Dhaka (Mohammadpur)

Minimum Salary: Negotiable

Published: 30 May 2025

Additional Requirements:
∎ Age at most 35 years

Requirements:

Responsibilities & Context:
∎ Day Shift: 08:00 AM to 04:00 PM - Physical Office
∎ Evening Shift: 06:00 PM to 02:00 AM - Work From Home
∎ Night Shift: 12:00 AM to 08:00 PM - Work From Home
∎ Provide prompt, courteous, and knowledgeable support via phone, helpdesk tickets, and live chat.
∎ Accurately log and track support requests from initiation to resolution, documenting solutions and decisions taken.
∎ Troubleshoot and resolve technical issues related to hosting, DNS, software, and hardware using diagnostic tools and technical knowledge.
∎ Install, configure, and maintain operating systems and applications.
∎ Monitor system performance and respond to alerts and incidents as needed.
∎ Perform scheduled maintenance and routine system checks.
∎ Assist in research and development initiatives to improve service delivery.
∎ Support day-to-day business operations and assist internal teams as required.
∎ Prepare technical documentation, reports, and user training materials..
∎ Strong analytical and troubleshooting skills.
∎ Experience in customer support or technical helpdesk roles is preferred.
∎ Basic understanding of web hosting, DNS, and IT infrastructure is a plus.
∎ Excellent communication skills with a focus on customer satisfaction.
∎ Ability to work independently and in a team, across multiple shifts.
∎ Thrive in a fast-paced, tech-driven, and collaborative work environment.
∎ Enjoy hybrid work flexibility – with both in-office and remote opportunities.
∎ Receive a competitive salary, annual performance reviews, and benefits including: Transportation allowance Mobile phone bill reimbursement Training and career development opportunities
∎ Transportation allowance
∎ Mobile phone bill reimbursement
∎ Training and career development opportunities
∎ Be part of a company that’s shaping the future of cloud and hosting services in Bangladesh and beyond.
∎ Role Overview
∎ As a Customer Support Engineer at XeonBD, you’ll be the first point of contact for our valued customers — delivering exceptional support, solving technical issues, and ensuring an outstanding service experience. This role offers the opportunity to work with a skilled and passionate team where your expertise will be recognized and your contributions will have a meaningful impact.
∎ Work Schedule & Shifts (Rotational Duty)Shifts and Work Arrangements:
∎ Day Shift: 08:00 AM to 04:00 PM - Physical Office
∎ Evening Shift: 06:00 PM to 02:00 AM - Work From Home
∎ Night Shift: 12:00 AM to 08:00 PM - Work From Home
∎ Key Responsibilities
∎ Provide prompt, courteous, and knowledgeable support via phone, helpdesk tickets, and live chat.
∎ Accurately log and track support requests from initiation to resolution, documenting solutions and decisions taken.
∎ Troubleshoot and resolve technical issues related to hosting, DNS, software, and hardware using diagnostic tools and technical knowledge.
∎ Install, configure, and maintain operating systems and applications.
∎ Monitor system performance and respond to alerts and incidents as needed.
∎ Perform scheduled maintenance and routine system checks.
∎ Assist in research and development initiatives to improve service delivery.
∎ Support day-to-day business operations and assist internal teams as required.
∎ Prepare technical documentation, reports, and user training materials..
∎ What We’re Looking For
∎ Strong analytical and troubleshooting skills.
∎ Experience in customer support or technical helpdesk roles is preferred.
∎ Basic understanding of web hosting, DNS, and IT infrastructure is a plus.
∎ Excellent communication skills with a focus on customer satisfaction.
∎ Ability to work independently and in a team, across multiple shifts.
∎ Why Work With XeonBD?
∎ Thrive in a fast-paced, tech-driven, and collaborative work environment.
∎ Enjoy hybrid work flexibility – with both in-office and remote opportunities.
∎ Receive a competitive salary, annual performance reviews, and benefits including:
∎ Transportation allowance
∎ Mobile phone bill reimbursement
∎ Training and career development opportunities
∎ Be part of a company that’s shaping the future of cloud and hosting services in Bangladesh and beyond.

Skills & Expertise:

Compensation & Other Benefits:
∎ T/A, Mobile bill
∎ Salary Review: Yearly

Workplace:
∎ Work from home, Work at office

Employment Status: Full Time

Job Location: Dhaka (Mohammadpur)

Read Before Apply:

Are you passionate, collaborative, and eager to grow in a dynamic and supportive environment?

If you're ready to contribute to a fast-paced team while expanding your skills and making an impact — we’d love to hear from you!

📩 Please submit your updated resume and a cover letter through Bdjobs.

🔍 Only shortlisted candidates will be contacted for the next steps in the recruitment process.

Company Information:
∎ XeonBD
∎ Suite 2A, House 231, Road 06, Mohammadi Housing Limited, Mohammadpur, Dhaka- 1207
∎ https://www.xeonbd.com
∎ An industry-leading web designing, hosting and complete web solution provider with a human touch. Maintaining owned physical data center in Bangladesh and colocation data center in the USA & EU. It is a company where professionals from both technical and functional field group together with an objective of providing appropriate business solutions.

Address::
∎ Suite 2A, House 231, Road 06, Mohammadi Housing Limited, Mohammadpur, Dhaka- 1207
∎ https://www.xeonbd.com
∎ An industry-leading web designing, hosting and complete web solution provider with a human touch. Maintaining owned physical data center in Bangladesh and colocation data center in the USA & EU. It is a company where professionals from both technical and functional field group together with an objective of providing appropriate business solutions.

Application Deadline: 29 Jun 2025

Category: IT/Telecommunication