Technical Customer Support Engineer

Job Description

Title: Technical Customer Support Engineer

Company Name: XeonBD

Vacancy: 04

Age: At most 35 years

Job Location: Dhaka (Mohammadpur)

Salary: Negotiable

Experience:

Published: 2025-07-22

Application Deadline: 2025-08-21

Education:

Requirements:

Skills Required: AWS Cloud,Cloud Platform,Cloud Service,DNS,domain,Hosting,IT Support Service,IT Support Service and Network engineering.,network server,Server side Technologies

Additional Requirements:

• Age At most 35 years

• Strong analytical and troubleshooting skills.
• Experience in customer support or technical helpdesk roles is preferred.
• Basic understanding of web hosting, DNS, and IT infrastructure is a plus.
• Excellent communication skills with a focus on customer satisfaction.
• Ability to work independently and in a team, across multiple shifts.

Role Overview

As a Customer Support Engineer at XeonBD, you’ll be the first point of contact for our valued customers — delivering exceptional support, solving technical issues, and ensuring an outstanding service experience. This role offers the opportunity to work with a skilled and passionate team where your expertise will be recognized and your contributions will have a meaningful impact.

Work Schedule & Shifts (Rotational Duty)

Shifts and Work Arrangements:

• Morning Shift: 08:00 AM to 04:00 PM - Physical Office

• Day Shift: 10:00 AM to 06:00 PM - Physical Office

• Evening Shift: 06:00 PM to 02:00 AM - Work From Home

• Night Shift: 12:00 AM to 08:00 PM - Work From Home

Key Responsibilities

• Provide prompt, courteous, and knowledgeable support via phone, helpdesk tickets, and live chat.

• Accurately log and track support requests from initiation to resolution, documenting solutions and decisions taken.

• Troubleshoot and resolve technical issues related to hosting, DNS, software, and hardware using diagnostic tools and technical knowledge.

• Install, configure, and maintain operating systems and applications.

• Monitor system performance and respond to alerts and incidents as needed.

• Perform scheduled maintenance and routine system checks.

• Assist in research and development initiatives to improve service delivery.

• Support day-to-day business operations and assist internal teams as required.

• Prepare technical documentation, reports, and user training materials..

Why Work With XeonBD?

• Thrive in a fast-paced, tech-driven, and collaborative work environment.

• Enjoy hybrid work flexibility – with both in-office and remote opportunities.

• Be part of a company that’s shaping the future of cloud and hosting services in Bangladesh and beyond.

• T/A,Mobile bill
• Salary Review: Yearly

Receive a competitive salary, annual performance reviews, and benefits including: Transportation allowance Mobile phone bill reimbursement Training and career development opportunities