Technical Customer Support Engineer

Job Description

Title: Technical Customer Support Engineer

Company Name: XeonBD

Vacancy: 02

Age: at most 35 years

Location: Dhaka (Mohammadpur)

Salary: Negotiable

Published: 14 Apr 2024

Additional Requirements:
∎ Age at most 35 years

Requirements:

Responsibilities & Context:
∎ Provide professional and friendly support consistently via telephone, electronic help desk, and live chat with outstanding customer service skills and a dedication to the customer service experience.
∎ Record, track, and document online Help Desk request problem-solving process, including all successful and unsuccessful decisions made and actions taken, through to final resolution.
∎ Troubleshoot and solve a wide range of customer support issues.
∎ Troubleshoot and resolve problems using diagnostic utilities, software updates, drivers, and basic knowledge of the domain name system and hosting for user support.
∎ Must be technically skilled in diagnosing, troubleshooting and resolving hardware and software problems.
∎ System monitoring and response.
∎ Operating system and application installation/configuration.
∎ Research and Development.
∎ Performing scheduled maintenance tasks.
∎ Support the day-to-day business operations.
∎ Preparing reports, and documentation and providing training to users.
∎ XeonBD is an industry-leading IT Enabled Service and Online Infrastructure Service provider in the country, operating for the last 18+ years is looking for a Customer Support Engineer.
∎ Provide professional and friendly support consistently via telephone, electronic help desk, and live chat with outstanding customer service skills and a dedication to the customer service experience.
∎ Record, track, and document online Help Desk request problem-solving process, including all successful and unsuccessful decisions made and actions taken, through to final resolution.
∎ Troubleshoot and solve a wide range of customer support issues.
∎ Troubleshoot and resolve problems using diagnostic utilities, software updates, drivers, and basic knowledge of the domain name system and hosting for user support.
∎ Must be technically skilled in diagnosing, troubleshooting and resolving hardware and software problems.
∎ System monitoring and response.
∎ Operating system and application installation/configuration.
∎ Research and Development.
∎ Performing scheduled maintenance tasks.
∎ Support the day-to-day business operations.
∎ Preparing reports, and documentation and providing training to users.
∎
∎ Roaster duty (Day Shift/ Evening Shift/ Night Shift).

Skills & Expertise:

Compensation & Other Benefits:
∎ T/A, Mobile bill
∎ Salary Review: Yearly

Workplace:
∎ Work from home, Work at office

Employment Status: Full Time

Job Location: Dhaka (Mohammadpur)

Read Before Apply:

Enthusiastic, team-oriented individuals interested in working in a friendly and fast-paced environment, and having the qualifications, are encouraged to submit their resumes with a cover letter to Bdjobs. Only the selected candidate's CV will be called for an interview.

Company Information:
∎ XeonBD
∎ Suite 2A, House 231, Road 06, Mohammadi Housing Limited, Mohammadpur, Dhaka- 1207
∎ An industry-leading web designing, hosting and complete web solution provider with a human touch. Maintaining owned physical data center in Bangladesh and colocation data center in the USA & EU. It is a company where professionals from both technical and functional field group together with an objective of providing appropriate business solutions.

Address::
∎ Suite 2A, House 231, Road 06, Mohammadi Housing Limited, Mohammadpur, Dhaka- 1207
∎ An industry-leading web designing, hosting and complete web solution provider with a human touch. Maintaining owned physical data center in Bangladesh and colocation data center in the USA & EU. It is a company where professionals from both technical and functional field group together with an objective of providing appropriate business solutions.

Application Deadline: 14 May 2024

Category: IT/Telecommunication