Technical Customer Support Engineer

Job Description

Title: Technical Customer Support Engineer

Company Name: XeonBD

Vacancy: 02

Age: at most 35 years

Location: Dhaka (Mohammadpur)

Minimum Salary: Negotiable

Experience: --

Published: 16 Sep 2024

Additional Requirements:
∎ Age at most 35 years

Requirements:

Responsibilities & Context:
∎ Day Shift: 08:00 AM to 04:00 PM - Physical Office
∎ Evening Shift: 06:00 PM to 02:00 AM - Work From Home
∎ Night Shift: 12:00 AM to 08:00 PM - Work From Home
∎ Provide professional and friendly support consistently via telephone, electronic help desk, and live chat with outstanding customer service skills and a dedication to the customer service experience.
∎ Record, track, and document online Help Desk request problem-solving process, including all successful and unsuccessful decisions made and actions taken, through to final resolution.
∎ Troubleshoot and solve a wide range of customer support issues.
∎ Troubleshoot and resolve problems using diagnostic utilities, software updates, drivers, and basic knowledge of the domain name system and hosting for user support.
∎ Must be technically skilled in diagnosing, troubleshooting and resolving hardware and software problems.
∎ System monitoring and response.
∎ Operating system and application installation/configuration.
∎ Research and Development.
∎ Performing scheduled maintenance tasks.
∎ Support the day-to-day business operations.
∎ Preparing reports, and documentation and providing training to users.
∎ Role Overview
∎ As a Customer Support Engineer, you will be the frontline hero, providing top-notch support to our valued customers. This is your chance to work with a talented team where your skills will be appreciated and your contributions will make a real difference.
∎ Roaster duty (Day Shift/ Evening Shift/ Night Shift)Shifts and Work Arrangements:
∎ Day Shift: 08:00 AM to 04:00 PM - Physical Office
∎ Evening Shift: 06:00 PM to 02:00 AM - Work From Home
∎ Night Shift: 12:00 AM to 08:00 PM - Work From Home
∎ Key Responsibilities
∎ Provide professional and friendly support consistently via telephone, electronic help desk, and live chat with outstanding customer service skills and a dedication to the customer service experience.
∎ Record, track, and document online Help Desk request problem-solving process, including all successful and unsuccessful decisions made and actions taken, through to final resolution.
∎ Troubleshoot and solve a wide range of customer support issues.
∎ Troubleshoot and resolve problems using diagnostic utilities, software updates, drivers, and basic knowledge of the domain name system and hosting for user support.
∎ Must be technically skilled in diagnosing, troubleshooting and resolving hardware and software problems.
∎ System monitoring and response.
∎ Operating system and application installation/configuration.
∎ Research and Development.
∎ Performing scheduled maintenance tasks.
∎ Support the day-to-day business operations.
∎ Preparing reports, and documentation and providing training to users.
∎ Why Work With XeonBD?
∎ Be part of a dynamic team in a fast-paced, collaborative environment. Enjoy opportunities for growth, professional development, and learning new technologies. Experience the flexibility of hybrid working options – both from the office and the comfort of your home. Competitive salary with annual reviews, transportation allowance, mobile bill, and other benefits.

Skills & Expertise:

Compensation & Other Benefits:
∎ T/A, Mobile bill
∎ Salary Review: Yearly

Workplace:
∎ Work from home, Work at office

Employment Status: Full Time

Job Location: Dhaka (Mohammadpur)

Read Before Apply:

Are you enthusiastic, team-oriented, and ready to thrive in a friendly yet fast-paced setting? If so, we want to hear from you! Send your resume and a cover letter to Bdjobs. Only shortlisted candidates will be contacted for interviews.

Company Information:
∎ XeonBD
∎ Suite 2A, House 231, Road 06, Mohammadi Housing Limited, Mohammadpur, Dhaka- 1207
∎ https://www.xeonbd.com
∎ An industry-leading web designing, hosting and complete web solution provider with a human touch. Maintaining owned physical data center in Bangladesh and colocation data center in the USA & EU. It is a company where professionals from both technical and functional field group together with an objective of providing appropriate business solutions.

Address::
∎ Suite 2A, House 231, Road 06, Mohammadi Housing Limited, Mohammadpur, Dhaka- 1207
∎ https://www.xeonbd.com
∎ An industry-leading web designing, hosting and complete web solution provider with a human touch. Maintaining owned physical data center in Bangladesh and colocation data center in the USA & EU. It is a company where professionals from both technical and functional field group together with an objective of providing appropriate business solutions.

Application Deadline: 16 Oct 2024

Category: IT/Telecommunication