Support, Supply

Job Description

Title: Support, Supply

Company Name: Lalamove Bangladesh Limited.

Vacancy: 3

Age: Na

Job Location: Dhaka (Tejgaon Industrial Area)

Salary: Tk. 15000 - 15000 (Monthly)

Experience:

• At most 3 years
• The applicants should have experience in the following business area(s): Logistic/Courier/Air Express Companies, Transport Service, Call Center, Logistics Startup, Delivery Services Startup
• Freshers are also encouraged to apply.

• Higher Secondary

• At most 3 years
• The applicants should have experience in the following business area(s): Logistic/Courier/Air Express Companies, Transport Service, Call Center, Logistics Startup, Delivery Services Startup
• Freshers are also encouraged to apply.

Context:

Lalamove is disrupting the logistics industry by connecting customers and drivers directly through our technology. We offer customers a lightning fast and convenient way to book delivery and moving services whether they are at their home, at work or on the go. People talk about O2O, we live it!

Currently, Lalamove is a leading global on-demand delivery platform with millions of delivery partners serving millions of orders everyday. With 1600+ employees spread across SEA and LATAM, our 10-year old company has reached unicorn status in 2018, is well funded by prominent VCs and has kept growing at tremendous speed since.

As a support caller, you will be responsible for conducting outbound calls to drivers, promoting our platform, and encouraging them to register for delivery services. You will work to achieve daily call targets by proactively onboarding a set number of drivers to ensure consistent network growth. In addition, you will convert registered drivers to verified status on the platform. Your role will also involve providing accurate information about our services and guiding drivers through the registration process. Throughout your calls, you will capture and process driver information, including personal details and delivery requirements, while maintaining detailed records of key points, feedback, and suggestions for future analysis.

Responsibilities:

• Conduct outbound calls to drivers, promoting our platform and encouraging registration for delivery services.
• Achieve daily call targets by proactively onboarding a defined number of drivers to ensure network growth.
• Convert driver from registration to verified in the platform
• Provide accurate information to drivers about our platform, services, and registration process; Capture and process driver information during calls, including personal details and delivery requirements.
• Maintain meticulous call records, documenting key points, feedback, and suggestions for future reference and analysis.