Support Executive, NOC

Job Description

Title: Support Executive, NOC

Company Name: HRC Technologies Ltd.(ISP)

Vacancy: 04

Age: 20 to 30 years

Job Location: Dhaka

Salary: Tk. 15000 - 18000 (Monthly)

Experience:

• 1 to 3 years
• The applicants should have experience in the following business area(s): Telecommunication, IT Enabled Service, ISP

• Diploma in Engineering
• Bachelor of Science (BSc)

• 1 to 3 years
• The applicants should have experience in the following business area(s): Telecommunication, IT Enabled Service, ISP

• Age 20 to 30 years

• In-depth understanding of ISP services and network security.

• Strong communication and interpersonal skills.

• Ability to translate technical services into customer-friendly solutions. 

• Solid knowledge of both physical and logical ISP network infrastructures.

• Hands-on experience with installation, configuration, and maintenance of MikroTik, Cisco, Firewalls etc.

• Troubleshooting and diagnostics of networking issues.

• Basic understanding of Layer 2 and Layer 3 network architecture.

• Basic understanding of routing protocols, including MPLS, OSPF, BGP, and ISIS.

• Handle network troubleshooting and outage resolution.

• Manage switching services such as VLAN, Trunking, VTP, STP, RSTP.

• Configure and manage routing protocols (Static, OSPF, BGP) across multiple networks.

• Collaborate with cross-functional teams to ensure service reliability.

• Ensure maximum uptime of ISP services and maintain SLA compliance.

• Provide technical support and guidance to clients.

• Coordinate with internal departments for issue resolution.

• Respond to client inquiries via email, phone, and in-person as needed.

• Deliver on-site technical support when required.

• Monitor and report on network performance metrics.

• Be available for shift-based work, including weekends.

• Perform additional duties as assigned by management.

• T/A,Mobile bill,Tour allowance,Weekly 2 holidays
• Salary Review: Yearly
• Festival Bonus: 2