Support Engineer

Job Description

Title: Support Engineer

Company Name: Nexdecade Technology (Pvt.) Ltd

Vacancy: Not specific

Job Location: Dhaka

Employment Status: Full-time

Educational Requirements:
∎ B.Sc in Computer Science & Engineering department from any reputed University

Experience Requirements:
∎ At least 2 year(s)

Job Responsibilities:
∎ Monitor Data center equipment and IT infrastructure and report if found issue to the supervisor.
∎ Complain handling in highly professional manner.
∎ Create and update technical documentation.
∎ Maintain proper IT security.
∎ Troubleshooting of any kind of computer software and hardware issues.
∎ Troubleshooting and configuring office desktop, laptop, Scanner & replacing parts as required.
∎ Maintain effective network monitoring system.
∎ Installation, configuration, and troubleshooting of Cisco/Juniper switches, Routers.
∎ Installing, Commissioning, monitoring and troubleshooting of network equipment (Routers, Switches, OLT, Wifi, AP etc.) at DC, NOC, PoPs.
∎ NOC Support, Highest priority trouble ticket handling, fault recognition and reporting.
∎ Knowledge on various routing protocol: BGP, OSPF, MPLS and static.
∎ Any other task given by management.

Additional Requirements:
∎ Experience as a support in related field at least 02 years
∎ Clear concept of computer networking.
∎ Understanding of different technology of Network Infrastructure.
∎ Sound knowledge on LAN, WAN, Access Point, Wireless Networking.
∎ Knowledge and experience with IP, DHCP, DNS, NAT, OS, firewall.
∎ Ability to work under pressure.
∎ Able to work as a team member.
∎ Willingness to work in night shift and rooster basis.
∎ Should have good communication skill.
∎ Work in multiple projects at the same time and maintain priority of tasks.
∎ Professional Certification: CCNA, MTCNA, RHCSA (preferable).

Salary: Negotiable

Compensation & Other Benefits:
∎ As per company policy and rules

Job Source: Bdjobs.com Online Job Posting.

Application Deadline: 5 Jul 2021

Company Information:
∎ 21 Jun 2021
∎ Nexdecade Technology (Pvt.) Ltd
∎ Business : Nexdecade Technology (Pvt.) Ltd. is leading value added service provider in Bangladesh. We have been working with all mobile telecom operators for more than 12 years with different services. Currently we are managing more than 1.5 million customers, we are the pioneer in development for OTT / IPTV / IOT platform in Bangladesh. We got 172 employees, Member of Basis and licensed operator from BTRC”

Category: IT/Telecommunication

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