Support Analyst
Job Description
Title: Support Analyst
Company Name: Southtech Limited
Vacancy: 1
Job Location: Dhaka (Uttara)
Employment Status: Full-time
Educational Requirements:
∎ Bachelor degree in any discipline
∎ or, Diploma in IT related subject.
Experience Requirements:
∎ At least 1 year(s)
∎ The applicants should have experience in the following area(s):
IT Support Service, Software Company
Job Responsibilities:
∎ Provide support to the clients (Over Phone, remote connection).
∎ Keep good customer relationship.
∎ Conform to highest professional standards while dealing with customers. Listen to customer problems or concerns and safeguard customer interests by communicating properly with supervisor and team.
∎ Work as first point of contact for all support services.
∎ Write complex and faster SQL queries, Store Procedure, Function.
∎ Conduct testing (System, Integration, etc.) as per project needs.
∎ Perform complex data analysis.
∎ Work closely with customers on project implementation.
∎ Visit customer workstation when required.
∎ Maintain liaison with customers and supervisor in updating the status of customer requests.
∎ Work closely with the development team in providing resolution to problems/complaints and ensure smooth delivery of enhancements.
∎ Software Installation
∎ Data Conversion
Additional Requirements:
∎ Age at most 32 years
∎ Both males and females are allowed to apply
∎ Strong ability to write complex and faster SQL query and TSQL
∎ Customer Management skills
∎ Effective Communication
∎ Ability to work well with people
∎ Ability to quickly establish good working relationships with clients
∎ Strong Analytical ability
∎ Problem Solving Skills
∎ Ability to work under pressure.
∎ Be Self-driven and able to work independently as well as in team
∎ Excellent knowledge of Relational Databases Management System (RDBMS), SQL Queries and TSQL (Stored Procedure, Function)
∎ Programming knowledge in VB.Net,C#.Net will be added advantages
∎ Should have Basic Accounting knowledge
Salary: Negotiable
Compensation & Other Benefits:
∎ Remuneration and benefits package including competitive salary.
∎ Two bonuses per year (per bonuses will be equal one month's basic salary).
∎ Regular working hour: 8 hours per day, 5 days a week.
∎ 15 Days Annual Leave, 10 Days Casual Leave and 14 days Sick Leave per year.
∎ Performance bonus.
∎ Contributory Provident Fund, Gratuity.
∎ Vendor Certification fee reimbursement.
∎ Health Insurance for self and immediate family.
∎ Excellent modern office environment.
∎ Friendly, clean working environment.
Application Deadline: August 31, 2019
Company Information:
∎ Southtech Limited
∎ Address : Dhaka Square, 4th & 5th Floor, Plot 1, Road 13, Sector 1, Uttara MT, Dhaka 1230
∎ Web : www.southtechgroup.com
∎ Business : In May 2016, we celebrated our 20th Anniversary. Southtech is one of the largest software companies in Bangladesh, with an international footprint of offices in Bhutan, United Kingdom, Myanmar and the United States of America. We are a CMMI Level 5 assessed and ISO 9001:2015 certified company with software solutions that range from automating small restaurants to large high street banks. Collaborate and innovate with like-minded individuals and cultivate your skills to develop your career, not just in Bangladesh but in our international offices too.
Category: IT/Telecommunication
Source: bdjobs.com
Deadline Expired on 31st Aug 2019
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