Sr. Executive _Service

Job Description

Title: Sr. Executive _Service

Company Name: Runner Group

Vacancy: 1

Age: 25 to 35 years

Job Location: Anywhere in Bangladesh

Salary: Negotiable

Experience:

• 3 to 7 years
• The applicants should have experience in the following business area(s): Manufacturing (Light Engineering and Heavy Industry), Automobile, Battery, Storage cell, Tyre manufacturer, Dry cell (Battery), Motor Vehicle body manufacturer, Motor Workshop, Fuel/Petroleum

• Bachelor of Science (BSc) in Mechanical Engineering
• Islamic University of Technology,Khulna University of Engineering and Technology,Rajshahi University of Engineering and Technology,Ahsanullah University of Science and Technology,Chittagong University of Engineering and Technology students will get preference

• 3 to 7 years
• The applicants should have experience in the following business area(s): Manufacturing (Light Engineering and Heavy Industry), Automobile, Battery, Storage cell, Tyre manufacturer, Dry cell (Battery), Motor Vehicle body manufacturer, Motor Workshop, Fuel/Petroleum

• Age 25 to 35 years

• Compensation & Other BenefitsT/A,

• Provident fund,Tour allowance,Mobile bill,Performance bonus,Insurance,Profit share

• Lunch Facilities: Partially SubsidizeAttractive salary package as per company policy.

• Festival bonuses, provident fund, gratuity & other benefits.

• Friendly and professional working environment.

• Conduct field inspections to investigate product and service-related issues.

• Perform root cause analysis (RCA) on failed parts and identify corrective actions.

• Process and submit warranty claims accurately and within stipulated timelines.

• Review and verify warranty claims submitted by dealers to ensure compliance with company policies.

• Coordinate with dealers, service centers, and internal departments regarding warranty-related matters.

• Conduct quarterly audits of warranty failed parts and prepare audit findings reports.

• Monitor warranty performance trends and recommend improvement initiatives.

• Prepare and maintain monthly warranty data, reports, and performance summaries.

• Analyze warranty claim data to identify recurring failures and quality concerns.

• Ensure proper documentation and record-keeping of warranty claims, inspections, and audit reports.

• Provide technical and procedural support to dealers on warranty claim processing.

• Follow up on pending warranty cases and ensure timely resolution.

• Support quality improvement and customer satisfaction initiatives through effective warranty management.