Software Engineer, Support (Night Shift) - Banking Solutions
Job Description
Title: Software Engineer, Support (Night Shift) - Banking Solutions
Company Name: LEADS Corporation Limited
Vacancy: Not specific
Job Location: Dhaka
Employment Status: Full-time
Educational Requirements:
∎ Bachelor's degree (Computer Science will be preferred) from any reputed university.
Experience Requirements:
∎ 1 to 4 year(s)
∎ The applicants should have experience in the following area(s):
Software Implementation, software support
Job Responsibilities:
∎ Install company software suite at customer sites.
∎ Handle customer User Acceptance, Outage Notification and Change Control procedures and documentation.
∎ Coordinate with customer to resolve issues.
∎ Deliver user support in Night shift (roster basis, at least 15 days in a month) to customer users.
∎ Extend user training to customer users.
∎ Record and manage customer specific implementation user guides for company application's user community.
∎ Handle inbound calls and emails with enthusiasm, a passion for customer service, and positive energy to answer questions about products and services.
∎ Provide timely, high quality responses to external and internal customer questions and escalations, while balancing the company's and the customer's needs.
∎ Strive to resolve problems in early stages and response promptly and accurately regarding escalation resolution, while actively navigating internal departments and vendors to ensure seamless resolution for all customer issues.
∎ Achieve individual and team performance goals related to customer satisfaction, customer retention, and profitable company growth.
Additional Requirements:
∎ Age 22 to 30 years
∎ Minimum 2 Years' experience in Customer Service of Software Solutions for the Software engineer position.
∎ In depth proficiency and knowledge SQL/PLSQL in Oracle.
∎ Strong problem-solving skills; gathers and analyses information skillfully
∎ Excellent written and verbal communication skills, especially the ability to listen and comprehend effectively.
∎ Knowledge in Accounting is highly preferred
∎ Ability to understand and escalate issues efficiently and appropriately.
∎ Strong work ethic and customer service orientation with high integrity and ethics.
∎ High technical aptitude for assimilating technical concepts and new technology.
∎ Ability to work out of general office hours, which may include early morning hours, late night hours or weekend hours.
∎ Be self-driven and able to work independently as well as in a team
∎ Must be proactive, energetic and determined to meet deadline
∎ Sincerity, honesty, hard work will be the key focus and target oriented
Salary: Negotiable
Application Deadline: 10 Dec 2020
Company Information:
∎ 25 Nov 2020
∎ LEADS Corporation Limited
∎ Address : Rupayan Trade Center, 17th Floor, 114, Kazi Nazrul Islam Avenue, Bangla Motors, Dhaka. (At Bangla Motors Roundabout).
∎ Web : www.leads.com.bd
Category: IT/Telecommunication
: Applicant should check the Job Responsibilities & Job Requirements before applying in this position. Make sure your name is written as per your NID card. If your name spelling is different from your NID card, then email your CV along with NID card.
Source: bdjobs.com
Deadline Expired on 10th Dec 2020
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