Social Media Moderator and Customer Support Executive
Job Description
Title: Social Media Moderator and Customer Support Executive
Company Name: Accessories Park
Vacancy: 1
Age: 22 to 28 years
Job Location: Dhaka (Uttara Sector 4)
Salary: Tk. 12000 - 15000 (Monthly)
Experience:
- 1 to 3 years
- The applicants should have experience in the following business area(s): Call Center, E-commerce, E-commerce Startup
Published: 2025-08-10
Application Deadline: 2025-08-20
Education:
- Higher Secondary
Requirements:
- 1 to 3 years
- The applicants should have experience in the following business area(s): Call Center, E-commerce, E-commerce Startup
Skills Required: Communication,Customer Support,Flexibility and Adaptability,Sales & Marketing,Social Media Management,Social Media Moderator,Time Management,Well Behaved
Additional Requirements:
- Age 22 to 28 years
- Only Female
Qualifications & Skills
- Previous experience in social media moderation or customer service (e-commerce experience preferred).
- Strong written communication in Bangla & English.
- Familiarity with Shopify, Facebook Shop, Instagram Shop, and online order management.
- Ability to multitask and stay calm under pressure.
- Friendly, patient, and problem-solving mindset.
Responsibilities & Context:
About Accessories Park
Accessories Park is a growing brand specializing in trendy and high-quality fashion accessories. We pride ourselves on delivering an excellent shopping experience — both online and offline — with fast support, engaging social media presence, and customer satisfaction at our core.
Job Summary
We are looking for a proactive, creative, and customer-focused individual to join our team as a Social Media Moderator & Customer Support Executive. You will be the voice of Accessories Park on our digital platforms — keeping our community safe, engaged, and informed while ensuring every customer gets prompt and friendly support.
Key Responsibilities
Social Media Moderation
- Monitor Facebook, Instagram, TikTok, and other platforms to ensure content aligns with brand values.
- Respond to comments, messages, and reviews quickly, maintaining a positive brand image.
- Report trending issues and customer feedback to the marketing team.
- Assist in creating a friendly, interactive community space.
Customer Support
- Handle customer inquiries via WhatsApp, email, and phone.
- Guide customers through product selection, ordering, and after-sales processes.
- Solve issues related to delivery, product quality, and returns.
- Maintain accurate records of customer queries and resolutions.
- Follow up to ensure customer satisfaction.
- Co-operate with different sales campaign.
Job Other Benifits:
- Incentives and performance bonuses.
Lunch facility.
Two festival bonuses.
Growth opportunities in a fast-expanding brand.
Supportive, creative work environment.
Yearly salary review.
Employment Status: Full Time
Job Work Place: Work at office
Company Information:
Gender: Only Female can apply
Read Before Apply: Please apply only who are fulfilling all the requirements of this job
Category: Customer Service/Call Centre
Interested By University
| University | Percentage (%) |
|---|---|
| National University | 9.09% |
| IUBAT University | 4.55% |
| BGMEA University of Fashion & Technology (BUFT) | 4.55% |
| Tongi Govt College | 4.55% |
| Northern University Bangladesh | 4.55% |
| Narsingdi govt college | 4.55% |
| Gazipur Govt Mohila College | 4.55% |
| Khilgaon Model College | 4.55% |
| Bangladesh University of Business and Technology | 4.55% |
| Jahangirnagar University School and College | 4.55% |
Interested By Age Range
| Age Range | Percentage (%) |
|---|---|
| 20-30 | 100.00% |
Interested By Salary Range
| Salary Range | Percentage (%) |
|---|---|
| 0-20K | 100.00% |
Interested By Experience Range
| Experience Range | Percentage (%) |
|---|---|
| 0.1 - 1 years | 40.91% |
| 1.1 - 3 years | 40.91% |
| 3.1 - 5 years | 18.18% |
