Facebook Moderator & Customer Support Executive
Job Description
Title: Facebook Moderator & Customer Support Executive
Company Name: Accessories Park
Vacancy: 01
Age: At least 20 years
Job Location: Dhaka (Uttara Sector 4)
Salary: Tk. 12000 - 15000 (Monthly)
Experience:
- 1 to 3 years
- The applicants should have experience in the following business area(s): Call Center, E-commerce, E-commerce Startup, F-commerce
Published: 2025-06-15
Application Deadline: 2025-06-25
Education:
- HSC
Requirements:
- 1 to 3 years
- The applicants should have experience in the following business area(s): Call Center, E-commerce, E-commerce Startup, F-commerce
Skills Required: Adaptibility,Call Center,Customer Support,eCommerce Operation,fcommerce,Problem solving and decision making,Self-confident,Shopify,Social Media Moderator
Additional Requirements:
- Age At least 20 years
- Only Female
- Prior experience in customer service, call handling, or social media moderation.
- Excellent spoken and written English.
- Confident in making outbound calls and handling challenging customer conversations.
- Comfortable using tools like Facebook Business Suite, WhatsApp Business, Shopify, or CRM platforms.
- Self-disciplined, organized, and willing to work flexible hours if needed.
Responsibilities & Context:
We're looking for a highly motivated Facebook Moderator & Customer Support Executive to join our growing e-commerce company, Accessories Park. You’ll be responsible for managing customer interactions across Social Media, Phone Call, and other support channels—ensuring every customer receives top-quality service.
Note: This role requires both inbound and outbound calling, and occasional after-hours support (responding to Facebook messages/comments when needed).
Key Responsibilities
Social Media Moderation
- Monitor Facebook comments, messages, and ad replies.
- Engage positively with customers to build trust and brand loyalty.
- After-Hours Support - Be available (on rotation or as needed) to respond to important Facebook messages or comments after office hours.
Communication & Support:
- Handle inbound and outbound customer calls (order inquiries, support, feedback).
- Respond to queries via email, chat, and social media platforms.
- Maintain a friendly, professional, and patient tone in all communications.
Job Other Benifits:
- Performance bonus
- Lunch Facilities: Full Subsidize
- Salary Review: Yearly
- Festival Bonus: 2 Performance incentives Two Festival Bonuses Supportive working environment
Employment Status: Full Time
Job Work Place: Work at office
Company Information:
Gender: Only Female can apply
Read Before Apply: Please apply only who are fulfilling all the requirements of this job
Category: Customer Service/Call Centre
