Tele Sales & Customer Support Executive

Job Description

Title: Tele Sales & Customer Support Executive

Company Name: Accessories Park

Vacancy: 2

Age: 22 to 28 years

Job Location: Dhaka (Uttara Sector 4)

Salary: Tk. 12000 - 15000 (Monthly)

Experience:

• 1 to 3 years
• The applicants should have experience in the following business area(s): Call Center, E-commerce, E-commerce Startup

• Higher Secondary
• Bachelor/Honors

• 1 to 3 years
• The applicants should have experience in the following business area(s): Call Center, E-commerce, E-commerce Startup

• Age 22 to 28 years
• Only Female

Qualifications & Skills

• Experienced in tele sales and customer support will be preferred.

• Strong verbal communication skills.

• Strong written communication in Bangla & English.

• Convincing ability and customer handling skill.

• Fast typing and basic CRM knowledge.

• Familiarity with Shopify, Facebook Shop, Instagram Shop, and online order management.

• Ability to multitask and stay calm under pressure.

• Friendly, patient, and problem-solving mindset.

About Accessories Park

Accessories Park is a growing brand specializing in trendy and high-quality fashion accessories. We pride ourselves on delivering an excellent shopping experience — both online and offline — with fast support, engaging social media presence, and customer satisfaction at our core.

Job Summary

We are looking for a proactive, creative, and customer-focused individual to join our team as a Tele Sales & Customer Support Executive. You will be the voice of Accessories Park on our digital platforms — keeping our community safe, engaged, and informed while ensuring every customer gets prompt and friendly support.

Key Responsibilities

Tele Sales Executive

• Handle inbound & outbound customer calls for sales and support.

• Assist customers with product details, pricing, offers, and order placement.

• Generate sales by converting leads and inquiries into confirmed orders.

• Report trending issues and customer feedback to the marketing team.

• Upsell and cross-sell products through leads when applicable.

• Achieve daily/weekly/monthly sales targets and customer satisfaction goals.

• Maintain proper customer records and update CRM system.

• Assist in creating a friendly, interactive community space.

Customer Support

• Handle customer inquiries via WhatsApp, email, and phone.

• Handle inbound & outbound customer calls for sales and support.

• Guide customers through product selection, ordering, and after-sales processes.

• Solve issues related to delivery, product quality, and returns.

• Provide after-sales support to ensure customer satisfaction

• Maintain accurate records of customer queries and resolutions.

• Update order status and follow up regularly

• Follow up to ensure customer satisfaction.

• Co-operate with different sales campaign.

Incentives and performance bonuses. Lunch facility. Two festival bonuses. Growth opportunities in a fast-expanding brand. Supportive, creative work environment. Yearly salary review.