Senior Front Desk Officer / Executive (Front Desk & Billing)

Job Description

Title: Senior Front Desk Officer / Executive (Front Desk & Billing)

Company Name: Apon Healthcare Ltd.

Vacancy: 4

Age: 27 to 40 years

Job Location: Dhaka

Salary: Negotiable

Experience:

• 4 to 6 years
• The applicants should have experience in the following business area(s): Hospital, Diagnostic Centre

• Bachelor/Honors

• 4 to 6 years
• The applicants should have experience in the following business area(s): Hospital, Diagnostic Centre

• Age 27 to 40 years

Technical Skills: Proven hands-on experience with Hospital Management Software (ERP) and billing software is mandatory. Proficient in MS Office (Word, Excel).

Soft Skills:

Excellent communication skills with fluency in both Bengali and English.

Strong multitasking abilities and a positive attitude to provide smiling service even under pressure.

Presentable, well-groomed, and dynamic personality.

Job Summary:

We are looking for a highly motivated, skilled, and experienced "Senior Front Desk Officer" for our modern diagnostic and healthcare center. The ideal candidate will ensure premium patient services, flawlessly manage front-end operations, and handle the billing system with utmost accuracy.

Key Responsibilities:

• Professional Reception & Customer Service: Warmly welcome patients and their attendants with the highest level of professionalism and empathy, providing them with accurate guidance and support.

• Advanced Billing & Cash Management: Accurately operate the hospital/diagnostic center’s billing software. Efficiently handle payment collections, refund policies, and daily cash closing/reconciliation at the end of the shift.

• Expert Knowledge of Diagnostic Tests: Maintain in-depth knowledge of pathology, radiology, and other medical tests. Clearly explain test preparations, panels, costs, and report delivery schedules to patients.

• Doctor Appointments & Patient Flow: Manage schedules for specialist doctors, handle advance bookings via phone or online, and smoothly control the patient flow (queue management) at the OPD.

• Crisis Management: Handle patient queries, grievances, or critical situations calmly and professionally to ensure swift resolution.

• Reporting: Prepare and submit daily/monthly reports on patient engagement, billing summaries, and report deliveries to the management.

Yearly increment, festival bonuses, and other benefits as per company policy.