Senior Engineer/Engineer - Sales & Service

Job Description

Title: Senior Engineer/Engineer - Sales & Service

Company Name: Jakson International Limited

Vacancy: 2

Age: Na

Job Location: Khulna, Sylhet, Bagerhat (Mongla)

Salary: --

Experience:

• 2 to 6 years
• The applicants should have experience in the following business area(s): Industrial Machineries (Generator, Diesel Engine etc.), Power

• Bachelor of Science (BSc) in Electrical & Electronic Engineering
• Bachelor of Science (BSc) in Electrical & Electronic Engineering

B.Sc./Diploma in Electrical Engineering or Mechanical Engineering

• 2 to 6 years
• The applicants should have experience in the following business area(s): Industrial Machineries (Generator, Diesel Engine etc.), Power

• Minimum 2 years of experience in the sales and service of engines, generators, spare parts, lube oil, or industrial equipment (preferably in a similar industry).

• Strong understanding of diesel engines, alternators, and power systems.

• Proven ability to handle customer service independently in field conditions.

• Excellent communication and interpersonal skills.

• Strong customer focus and problem-solving ability.

• Sound technical knowledge with hands-on troubleshooting skills.

• Ability to work independently with minimal supervision.

• Good reporting and documentation skills.

• Time management and planning ability.

• Proficiency in MS Office and basic digital reporting tools.

• The incumbent will visit customer sites from his own home and must have a valid driving license and own a motorbike for field visits.

• Willingness to travel extensively within the assigned zone.

• Travel expenses will be borne by the company as per policy.

• Drive sales and service operations for engines, generators, and forklifts within the assigned zone to achieve business targets.

• Conduct market research and identify new customers for Cummins Generator, Engine, Marine Generator & Engine, Spare Parts, Lube Oil, and Hyster product sales.

• Identify, develop, and manage new and existing customer accounts to ensure high satisfaction and sustained business growth.

• Conduct site visits, technical evaluations, and product presentations to understand customer requirements and propose suitable solutions.

• Execute installation, testing, and commissioning of machines at customer sites with precision and professionalism.

• Perform hands-on troubleshooting, servicing, overhauling, AMC visits, and repairs using accurate diagnostics, ensuring completion within the estimated timeline.

• Offer dedicated post-installation support to maximize customer satisfaction and foster long-term maintenance partnerships

• Respond promptly to field service calls, efficiently addressing customer queries and resolving complaints on-site until all issues are fully resolved.

• Promote and encourage customers to expand their Annual Maintenance Contracts (AMCs) to maintain service benefits.