Senior Engineer / Engineer - NMC & Tech Support (Mac Support)

Job Description

Title: Senior Engineer / Engineer - NMC & Tech Support (Mac Support)

Company Name: STARDUST Telecom Limited

Vacancy: --

Age: Na

Job Location: Dhaka, Gazipur

Salary: Negotiable

Experience:

• 2 to 5 years
• The applicants should have experience in the following business area(s): Telecommunication, ISP

• Bachelor of Science (BSc) in Computer Engineering

• Or Bachelors in EEE/ECE/ETE/ICE or equivalent from any reputed university

• 2 to 5 years
• The applicants should have experience in the following business area(s): Telecommunication, ISP

• Routing and Switching Configuration with Core/Access Network.

• Taking immediate steps in case of any alert or fault.

• Respond to customer requests for technical issue resolution by phone and email.

• Advance knowledge of BGP, OSPF, MPLS, STP, RSTP, MSTPStrong knowledge of IP subnetting, Mikrotik firewall configuration, NAT, port forwarding, and various bandwidth control methods.

• Configuring and installing various network devices and services.

• Monitoring network performance and ensure system availability.

• Incoming/Outgoing Call handling for Reseller customer as well as trouble ticket maintaining.

• Communicate with Upstream provider and liable vendor to ensure services availability.

• Raise trouble tickets to vendors and following up.

• Network Documentation maintain with sincerely.

• Prepare and Provide Daily/weekly/monthly network performance report.

• Ability of Clients Internal Network Device configuration such as OLT, Switch, Router with different vendor.

• Visit mac client end and solved their issues.

• Have to configure juniper mikrotik and different vendor OLT.

• Onboard mac client and regular communication with clients and response client group.

• Medical allowance,Provident fund,Insurance,Gratuity,Mobile bill
• Lunch Facilities: Partially Subsidize
• Festival Bonus: 2

• Leave Fare Assistance

• Earned Leave Encashment

• Professional Development Opportunities

• Employee Wellbeing and Engagement Programs

• Supportive and Learning-based Work Environment