Safety & Security Officer

Job Description

Title: Safety & Security Officer

Company Name: Radisson Blu Chattogram Bay View

Vacancy: 01

Age: At most 45 years

Job Location: Chattogram (Chattogram Sadar)

Salary: Negotiable

Experience:

• 2 to 3 years
• The applicants should have experience in the following business area(s): Hotel, Security Service

• Higher Secondary
• Bachelor/Honors

• 2 to 3 years
• The applicants should have experience in the following business area(s): Hotel, Security Service

• Age At most 45 years

• Minimum of two - three years’ work experience in the hospitality industry in Security.

• Able to resolve conflicts of guests, supervisor and employee.

• Advance knowledge of local safety & security regulations.

• Fire and Safety basic knowledge.

• Good oral and written communication skills in English.

• Only Bangladesh Army retired Sergeant are eligible to apply.

• Height must be 5’ ft 8” inch (176.784 cm).

• Supervises and participates in maintaining constant surveillance of the entire hotel to detect potential sources of security problems, safety hazards and fire hazards.

• Ensure hotel is patrolled on a regular basis.

• Ensures all hotel entrances are locked and unlocked as per hotel policy.

• Maintains hotel key management procedures, and ensures that all keys are accounted for.

• Closes down food and beverage outlets each night.

• Ensures all meeting and exhibition rooms are secured.

• Completes daily security log, including pertinent information from the shift.

• Handles complaints, investigates and thoroughly reports on customer or employee injuries, workers compensation claims, thefts, assaults, lost property, car accidents, loud parties, vandalism and other customer complaints as necessary.

• Takes appropriate action on hotel cleanliness issues and general hotel services.

• Maintains responsibility for handling any emergency that would require partial or complete evacuation of the hotel in instances such as fire, armed robbery, severe injuries, power failure or bomb threats as necessary.

• Orients employees to the department and hotel and provides on-the-job training on job responsibilities.

• Prioritizes and assigns work.

• Provides feedback to the employee and Department Manager on the employee’s work performance of job responsibilities.

• Gives personal attention, takes personal responsibility and uses teamwork when providing guest service and experience.

• Listens, apologizes with empathy, finds a solution and follows through when resolving guest problems.

• Provides Yes I Can! genuine hospitality and teamwork on an ongoing basis.

• Assumes the responsibility to notice when the guest is not satisfied and uses their best judgment as to when it is appropriate to use the 100% Guest Satisfaction.

• Performs other duties required to provide the service brand behavior and genuine hospitality.

• Ensure that all employees follow safety rules and procedures.

• Takes corrective action where required to improve safety of the work areas.

• Keeps Head of Safety & Security and immediate manager promptly and fully informed of all problems or unusual matters of significance.

• Performs all duties and responsibilities in a timely and efficient manner in accordance with established company policies and procedures to achieve the overall objectives of this position.

• Maintains a favorable working relationship with all other company employees to foster and promote co-operative and harmonious working climate.

• At all time projects a favorable image of Brand to the public.

• Provident fund & Gratuity

• Health Insurance

• Festival Bonus - Yearly 03 (Religions Festivals & Pohela Boishakh)

• Service Charge with equal sharing

• Yearly Incentive bonus & Increment as per policy

• Free Duty Meal

• Free Uniform & Laundry service

• In-house medical facility and discount on pathology examinations for family members (Parents and next of keen)

• Mobile Bill as per company policy