Room Attendant

Job Description

Title: Room Attendant

Company Name: Radisson Blu Chattogram Bay View

Vacancy: 1

Age: 25 to 35 years

Job Location: Chattogram (Chattogram Sadar)

Salary: Tk. 30000 - 32000 (Monthly)

Experience:

• 1 to 3 years
• The applicants should have experience in the following business area(s): Hospital, Hotel

• Higher Secondary

Certificate Course/ Diploma on housekeeping field in the hospitality sector is preferred.

• 1 to 3 years
• The applicants should have experience in the following business area(s): Hospital, Hotel

• Age 25 to 35 years

• Minimum 1-3 years’ experience in a Housekeeping Department.

• Good oral and written communication skills in English.

Context:

To ensure 100% guest satisfaction by providing hotel guests with a clean, welcoming, comfortable and safe room.

Responsibilities:

• Creates guest satisfaction and exceeds expectations by providing the service brand behavior and genuine hospitality.

• Per brand standards, cleans assigned guest rooms or suites which includes making beds, vacuuming, dusting, arranging room furniture if required, and cleaning bathroom

• Empty all trash containers and replace with fresh liners

• Restock useable items in guest rooms or suites, i.e., soap, towels, paper items

• Ensure removal and appropriate disposition of guest room trays, dinner, glass and silverware

• Clean and vacuum exterior entry and hallways

• Keep linen closets and supply areas clean and organized

• Ensure guest laundry and dry-cleaning orders are attended to promptly

• Notifies supervisor promptly of any special guestroom or suite issues including reporting of any maintenance needs

• Promptly handles guest complaints or requests and refers to supervisor if unable to handle

• Ensures that all rooms or suites are secured upon leaving the guest room or suite

• Gives personal attention, takes personal responsibility and uses teamwork when providing guest service and experience

• Listens, apologizes with empathy, finds a solution and follows through when resolving guest problems

• Provides Yes I Can! genuine hospitality and teamwork on an ongoing basis

• Assumes the responsibility to notice when the guest is not satisfied and uses their best judgment as to when it is appropriate to use the 100% Guest Satisfaction

• Performs other duties required to provide the service brand behavior and genuine hospitality

• Attends work on time as scheduled

• Follows hotel grooming and dress standards

• Follows safety and security rules and procedures

• Knows and follows safety procedures concerning blood-borne pathogens

• Keeps immediate Supervisor promptly and fully informed of all problems or unusual matters of significance   

• Performs all duties and responsibilities in a timely and efficient manner in accordance with established company policies and procedures to achieve the overall objective of this position

• Maintains a favourable working relationship with all other hotel employees to foster and promote a co-operative and harmonious working environment

• At all times projects a favourable image of the Hotel to the public

Compensation and Other Benefits:

• Provident fund & Service Compensation  
• Health Insurance
• Festival Bonus – Yearly 03 (Religions Festivals & Pohela Boishakh)
• Service Charge with equal sharing
• Yearly Incentive bonus & Increment as per policy
• Free Duty Meal
• Free Uniform & Laundry service
• In-house medical facility for the employee and discount on pathology examinations for family members (Spouse, Child/Children and Parents)
• Mobile Bill as per company policy