Waitress

Job Description

Title: Waitress

Company Name: Radisson Blu Chattogram Bay View

Vacancy: 1

Age: 23 to 32 years

Job Location: Chattogram (Chattogram Sadar)

Salary: Tk. 30000 - 32000 (Monthly)

Experience:

• 1 to 3 years
• The applicants should have experience in the following business area(s): Hotel, Restaurant, Coffee Shop, Catering, Bar/Pub

• Higher Secondary

Certificate Course/ Diploma on F&B Service field in the hospitality sector is preferred.

• 1 to 3 years
• The applicants should have experience in the following business area(s): Hotel, Restaurant, Coffee Shop, Catering, Bar/Pub

• Age 23 to 32 years
• Only Female

• Presents menus, suggests cocktails and/or daily specials.

• Exhibits knowledge of all items on the menu and wine list.

• Takes order.

• Prepares order for presentation to guest.

• Replenishes water.

• Makes and pours coffee for the customers.

• Clears table throughout dining experience using proper methods for removing dishes, glassware and silverware.

• Processes customer restaurant bills promptly and accurately.

• Cleans tables, chairs and floor area.

• Resets table quickly.

• Polishes silverware and folds linen.

• Check the overall condition of the dining room, ensuring its readiness for customers.

• Assists service team as necessary to meet or exceed guest expectations.

• Log book and reservations must be read at the beginning of each shift.

• Possesses a valid liquor card at all times.

• Acquires a working knowledge of hotel, in-house facilities and local information to respond to customer questions in these areas.  Promote all other services the hotel provides.

• Informs supervisor/manager of any customer dissatisfaction.

• Performs all duties and responsibilities in a timely and efficient manner in accordance with established company policies and procedures to achieve the overall objectives of this position.

• Gives personal attention, takes personal responsibility and uses teamwork when providing guest service

• Listens, apologizes with empathy, finds a solution and follows through when resolving guest problems

• Provides Yes I Can! genuine hospitality and teamwork on an ongoing basis

• Assumes the responsibility to notice when the guest is not satisfied and uses their best judgment as to when it is appropriate to use the 100% Guest Satisfaction

• Performs other duties required to provide the service brand behavior and genuine hospitality

• Attends work on time and as scheduled.

• Follows hotel grooming, hygiene and dress standards.

• Minimise safety hazards by following all safety rules and procedures.

• Refrain from personal conversations with other employees at the main entrance.

• Keeps immediate manager promptly and fully informed of all problems or unusual matters of significance.

• Performs all duties and responsibilities in a timely and efficient manner in accordance with established company policies and procedures to achieve the overall objectives of this position.

• Maintains a favourable working relationship with all other company employees to foster and promote co-operative and harmonious working climate.

• At all-time projects a favourable image of the Brand to the public.

• Provident fund & Service Compensation  

• Health Insurance

• Festival Bonus – Yearly 03 (Religions Festivals & Pohela Boishakh)

• Service Charge with equal sharing

• Yearly Incentive bonus & Increment as per policy

• Free Duty Meal

• Free Uniform & Laundry service

• In-house medical facility for the employee and discount on pathology examinations for family members (Spouse, Child/Children and Parents)

• Mobile Bill as per company policy