Reservations & Ticketing Assistant

Job Description

Title: Reservations & Ticketing Assistant

Company Name: Singapore Airlines Ltd (GSA Saimon Global)

Vacancy: 1

Job Location: Dhaka

Employment Status: Full-time

Educational Requirements:
∎ Bachelor degree in any discipline

Experience Requirements:
∎ 1 to 5 year(s)

Job Responsibilities:
∎ Handle flight reservations and ticketing requests for Singapore Airlines customers in-person, over the phone and through email.
∎ Support Sales team (internal) as well as travel agencies and corporate clients (external) to resolve reservations & ticketing issues and requests, including seat confirmation.
∎ Manage, investigate and respond to customer feedback through email.
∎ Pre-flight preparation including reviewing of booked loads, re-accommodation and call-out to customers.
∎ Sales administration & reporting

Additional Requirements:
∎ Age at most 30 years
∎ 1-5 years relevant working experience in fast-paced customer service environment.
∎ Candidate must have a passion for customer service, possess a friendly and pleasant personality, and comfortable working under pressure individually and as part of a team.
∎ University graduate with a good command of written and spoken English
∎ Willing to work shifts.
∎ Candidates with advanced skills in Microsoft Office and Altea Reservations systems, or previous call centre experience, will be highly regarded.

Salary: Negotiable

Compensation & Other Benefits:
∎ Weekly 2 holidays
∎ Salary Review: Yearly

Job Source: Bdjobs.com Online Job Posting.

Application Deadline: 2 Jan 2024

Company Information:
∎ 26 Dec 2023
∎ Singapore Airlines Ltd (GSA Saimon Global)
∎ Address : 3rd floor, Wali center, Hs-74, Rd-127, Gulshan Avenue, Gulshan-1

Category: Hospitality/ Travel/ Tourism