Job Description
Title: Customer Services Assistant (Traffic)
Company Name: Singapore Airlines Ltd (GSA Saimon Global)
Vacancy: 2
Age: at most 35 years
Location: Dhaka
Salary: Negotiable
Experience:
∎ At least 2 years
∎ Freshers are also encouraged to apply.
Published: 11 Mar 2025
Education:
∎ Bachelor/Honors
Requirements:
Additional Requirements:
∎ Age at most 35 years
∎ Excellent communicator and good interpersonal skills.
∎ Fluent in Bangla and English (spoken & written)
∎ Strong customer service orientation.
∎ Able to work under pressure in a fast-paced environment.
∎ Possess strong problem-solving and analytical skills.
∎ Results-focused individual who can work both independently and an effective team-player.
∎ Must be able to work a flexible schedule, including odd hours and on weekends and holidays
∎ Proficient in Microsoft Office (Outlook, Word, Excel and PowerPoint). Knowledge of Amadeus Customer Management (CM) will be an advantage.
Responsibilities & Context:
∎ Delivering outstanding service at each customer contact point on the ground, always giving priority to safety and security, for the comfort and satisfaction of Singapore Airlines’ customers.
∎ Process and facilitate customers across various airport touchpoints from check-in, baggage acceptance, boarding and arrival.
∎ Handle dispute resolution.
∎ Perform passenger handling and traffic operations at DAC airport, including general flight turnaround activities and irregular flight operations management
∎ Liaise and supervise service partners on all matters pertaining to passenger services, ramp activities and security.
∎ Ensuring safety standards and hygiene across all facets of airlines operation including conducting periodical audit checks and reporting.
∎ Execute pre- and post-flight administrative duties.
∎ Conduct invoice verification
∎ Prepare monthly performance reports for internal stakeholders.
∎ Facilitate regular engagement with various service handling partners, airport authorities as well as HQ.
∎ Job Profile: Responsible for representing Singapore Airlines in day-to-day frontline customer service and perform airport operation functions at Dhaka Airport (Hazrat Shahjalal International Airport). Successful candidate would be an effective team player who contributes to delivering a world-class travel experience for SIA’s customers.
∎ Function: Customer Service (Traffic)
∎ Grade: Assistant
∎
∎ Job Description / Responsibility
∎ Customer Service
∎ Airport Operations
∎ Administration
∎ Stakeholder Management
Compensation & Other Benefits:
∎ Meal Allowance
∎ Transport Allowance
∎ Uniform
∎ Staff Travel benefits
∎ Meal Allowance
∎ Transport Allowance
∎ Uniform
∎ Staff Travel benefits
Employment Status: Full Time
Job Location: Dhaka
Company Information:
∎ Singapore Airlines Ltd (GSA Saimon Global)
∎ 3rd floor, Wali center, Hs-74, Rd-127, Gulshan Avenue, Gulshan-1
Address::
∎ 3rd floor, Wali center, Hs-74, Rd-127, Gulshan Avenue, Gulshan-1
Read Before Apply: Please apply only who are fulfilling all the requirements of this job
Application Deadline: 8 Apr 2025
Category: Hospitality/ Travel/ Tourism
