Reservation & Ticketing Assistant (Town Office)

Job Description

Title: Reservation & Ticketing Assistant (Town Office)

Company Name: Singapore Airlines Ltd (GSA Saimon Global)

Vacancy: --

Age: at least 20 years

Location: Dhaka (Gulshan)

Salary: Negotiable

Published: 24 Apr 2025

Education:
∎ Bachelor/Honors

Requirements:

Additional Requirements:
∎ Age at least 20 years

Responsibilities & Context:
∎ Delivering outstanding service at each Travel Agent and customer contact point.
∎ Handle flight reservations & ticketing request for Singapore Airlines Ltd. Customer in-person, over the phone and through email.
∎ Support Sales Team(internal) as well as Travel Agencies and corporate clients(external) to solve reservations & ticketing issue and request.
∎ Manage, Investigate and respond to Travel agencies and customers feedback through email.
∎ Pre-flight preparation including reviewing of booked loads, re-accommodation and call-out to Travel agencies and customers.
∎ A graduate degree from a recognized university.
∎ Excellent communicator and good interpersonal skills.
∎ Fluent in Bangla and English (spoken & written)Strong customer service orientation.
∎ Able to work under pressure in a fast-paced environment.
∎ Possess strong problem-solving and analytical skills.
∎ Results-focused individual who can work both independently and an effective team-player.
∎ Proficient in Microsoft Office (Outlook, Word, Excel and PowerPoint).
∎ Fresh graduates are welcome to apply.
∎ Job Profile:
∎ Responsible for representing Singapore Airlines in day to day frontline customer service and perform reservation & ticketing service at Dhaka Town Office.
∎ Successful candidate will be hired under Singapore Airlines’ GSA, Saimon Global Ltd. and will report directly to General Manager Dhaka.
∎ Job Responsibility:
∎ Travel Agent & Customer Service-
∎ Delivering outstanding service at each Travel Agent and customer contact point.
∎ Handle flight reservations & ticketing request for Singapore Airlines Ltd. Customer in-person, over the phone and through email.
∎ Support Sales Team(internal) as well as Travel Agencies and corporate clients(external) to solve reservations & ticketing issue and request.
∎ Manage, Investigate and respond to Travel agencies and customers feedback through email.
∎ Pre-flight preparation including reviewing of booked loads, re-accommodation and call-out to Travel agencies and customers.
∎
∎ Administration- Sales administration and reporting.
∎
∎ Job Requirements-
∎ A graduate degree from a recognized university.
∎ Excellent communicator and good interpersonal skills.
∎ Fluent in Bangla and English (spoken & written)Strong customer service orientation.
∎ Able to work under pressure in a fast-paced environment.
∎ Possess strong problem-solving and analytical skills.
∎ Results-focused individual who can work both independently and an effective team-player.
∎ Proficient in Microsoft Office (Outlook, Word, Excel and PowerPoint).
∎ Fresh graduates are welcome to apply.
∎

Compensation & Other Benefits:
∎ Allowances: Meal, transport, uniform, medical
∎ Salary review: Annual
∎ Festival bonuses: 2 yearly
∎ Staff Travel benefits.
∎
∎ Allowances: Meal, transport, uniform, medical
∎ Salary review: Annual
∎ Festival bonuses: 2 yearly
∎ Staff Travel benefits.

Employment Status: Full Time

Job Location: Dhaka (Gulshan)

Read Before Apply:

Singapore Airlines Job Vacancy

Function: Customer Service (Town office)

Location: Dhaka Bangladesh (Onsite)

Grade: Assistant