Reservation & Ticketing Executive

Job Description

Title: Reservation & Ticketing Executive

Company Name: Dhaka Popular Travel Ltd

Vacancy: 3

Age: 18 to 35 years

Job Location: Dhaka

Salary: Negotiable

Experience:

• 1 to 5 years
• The applicants should have experience in the following business area(s): Travel Agent, Call Center
• Freshers are also encouraged to apply.

• Bachelor/Honors

• 1 to 5 years
• The applicants should have experience in the following business area(s): Travel Agent, Call Center
• Freshers are also encouraged to apply.

• Age 18 to 35 years

• Strong sales and negotiation skills with the ability to convert inquiries into confirmed bookings.

• Excellent verbal communication skills with a confident and persuasive phone manner.

• Customer-focused mindset with the ability to understand client needs and offer appropriate solutions.

• Sound knowledge of airline ticketing, travel products, and international destinations (preferred).

• Ability to handle objections, customer complaints, and challenging situations professionally.

• Target-driven attitude with experience working toward sales KPIs and performance goals.

• Proficiency in computer applications, CRM systems, and booking platforms (GDS knowledge is an advantage).

• Strong organizational and follow-up skills with the ability to manage multiple clients simultaneously.

• Ability to work under pressure, including night shifts and peak sales periods.

• Team-oriented with a positive attitude and willingness to contribute to business growth.

It`s a full time Job, Working hour :

For Male :

• Shift A : 1PM - 10PM

• Shift B : 9PM - 6AM

For Female :

• Shift B : 10AM - 7PM

Responsibilities:

• Handle inbound and outbound sales calls professionally with the objective of converting inquiries into confirmed bookings.

• Identify customer needs quickly and recommend suitable travel solutions, including flights, holiday packages, visas, hotels, and ancillary services.

• Actively promote and upsell travel products to maximize revenue and meet or exceed assigned sales targets.

• Provide accurate information on international destinations, fares, travel regulations, weather, and travel trends to support effective sales conversations.

• Follow up systematically with leads, quotations, and existing clients to close sales and generate repeat business.

• Build and maintain long-term relationships with clients and partner travel agencies to drive ongoing sales.

• Handle customer objections, complaints, and service issues in a professional manner to protect revenue and customer retention.

• Maintain accurate and up-to-date client records, bookings, and sales activity in the system.

• Monitor personal sales performance and prepare regular sales and call-activity reports for management.

• Coordinate with internal teams and suppliers to ensure smooth delivery of services after sales confirmation.

• Salary Review: Half Yearly
• Festival Bonus: 2

• Employees assigned to night shifts will receive a night shift premium in accordance with company policy.

• Sales-based commission will be provided to eligible employees as per the company`s existing commission structure and policy.