Relationship Officer, Student File Services (AO – Officer)

Job Description

Title: Relationship Officer, Student File Services (AO – Officer)

Company Name: NRB Bank PLC

Vacancy: --

Age: At most 40 years

Job Location: Anywhere in Bangladesh

Salary: Negotiable

Experience:

Published: 2026-04-05

Application Deadline: 2026-04-25

Education:

MBA/Master’s/Graduation degree in any discipline

• Age At most 40 years

3–5 years of experience with exposure to Student file and foreign remittance

Strong communication and interpersonal skills

Basic understanding of education financing and remittance process

Customer-centric approach

Attention to detail and documentation accuracy

Sales and relationship-building ability

Key Responsibilities

1.       Business Development & Acquisition: Source Student File leads through direct marketing, referrals, and partnerships with education consultants and institutions.

2.       Customer Advisory: Guide students and guardians on education loan options, foreign remittance procedures, and required documentation for local and overseas study.

3.       Student File Processing: Assist in preparation and submission of applications including documentation, eligibility checks, and file completion.

4.       Coordination & Follow-up: Liaise with Credit, Operations, and Foreign Exchange teams to ensure timely approval, disbursement, and remittance processing.

5.       Compliance & Documentation: Ensure adherence to KYC, AML, Bangladesh Bank, and FX regulations with proper documentation and record keeping.

6.       Pipeline & Conversion Management: Maintain and track a pipeline of applications, ensuring high conversion from application to disbursement.

7.       Customer Relationship Management: Maintain regular communication with customers to ensure satisfaction and repeat/referral business.

8.       Portfolio Monitoring: Support follow-up on disbursed cases to ensure timely repayments and maintain portfolio quality.