Receptionist / Senior Executive S&M

Job Description

Title: Receptionist / Senior Executive S&M

Company Name: Central Inn

Vacancy: 03

Age: 20 to 30 years

Job Location: Dhaka

Salary: Tk. 15000 - 18000 (Monthly)

Experience:

• 2 to 5 years

• HSC
• Diploma in Hotel Management

• 2 to 5 years

• Age 20 to 30 years
• Only Female

WITHOUT HOTEL/ RESORT EXPERIENCE NO NEED TO APPLY

• Greet, welcome, and check in new guests
• Inform guests of policies during the check-in process
• Answer calls and direct calls to appropriate parties
• Relay information to guests, such as hotel rates, services, hours
• Make reservations, confirm reservations, and cancel reservations if needed
• Ensure guests are in appropriate rooms
• Answer all guest questions
• Field guest requests and relay to appropriate parties
• Verify guests’ payment methods
• Deliver room keys, give guests directions to their rooms
• Maintain records of guest room bookings compute guests’ bills and post charges
• Send messages to guests
• Pick up mail, packages, and documents for guests
• Field guest requests both in-person and by phone
• Tell guests about local services, attractions, and dining options
• Meet with housekeeping staff regularly
• Create incident reports, daily activity logs, or other documents requested by management
• Book and schedule conference rooms
• Help with administrative and clerical tasks as needed
• Maintain a positive attitude at all times
• Help guests access the internet and WIFI
• Go over all guest payments and charges during check-in and check-out as needed
• Tell housekeeping when clients vacate rooms
• Monitor guest’s visitors to the hotel
• Enforce hotel rules and regulations
• Alert management of any wrong doing or guest misconduct
• Report emergencies to the authorities
• Keep an orderly front desk and reception area

• Festival Bonus: 2

Service Charge

Duty Meal

Laundry