Title: Assistant Manager Housekeeping & Laundry
Company Name: Central Inn
Vacancy: 02
Age: 28 to 35 years
Job Location: Dhaka
Salary: Tk. 25000 - 28000 (Monthly)
Experience:
WITHOUT HOTEL / RESORT EXPERIENCE NO NEED TO APPLY
The Assistant Manager Housekeeping & Laundry contributes to guest comfort and ensures the daily cleaning and tidying of all the hotel bedrooms and any public areas.
He/she also monitors the financial performance of the housekeeping department operation and the efficiency of the linen service.
To implement the consistent delivery of superior customer service through the Customer Service Program.
To ensure that the department creates a professional impression to customers and team members.
To review and act on Customer Service Reports relevant to your areas of responsibility to achieve positive and consistent results.
To review and act on customer feedback relevant to your areas of responsibility. This to include customer complaints and compliments.
To ensure routine maintenance is carried out in your areas of responsibility, reporting any damage and wear and tear, ensuring bedroom faults are rectified promptly.
To organize and set up on-going deep clean schedules.
To be fully aware of budgeted and actual departmental financial targets. This to include revenue, stock levels, average spends and departmental profits.
To be fully aware of departmental budgeted and actual payroll costs and manage by allocating labor resources in line with forecasted and actual business levels, through productivity ratios and payroll management.
To be fully aware of and control departmental operating costs in line with forecasted business levels.
To control all linen stocks and levels, ensuring linen costs are controlled in accordance with hotel procedures.
To assist with the control of purchasing in department by effective uses.
To ensure efficient stores procedures, ensuring cleaning materials and guest supplies are adequate and stock levels in accordance with hotel business.
To carry out stock takes as required.
To ensure all charges are raised for laundry and dry cleaning services, where appropriate.
To assist with the preparation of Housekeeping budgets.
To update price comparisons of all Housekeeping sundry items.
To maintain good effective working relationships with linen/laundry suppliers where appropriate.
To positively approach sales opportunities in order to maximize hotels revenue and exceed budgeted targets.
To suggest promotional opportunities to enhance hotel and department performance.
To lead and create a team environment which promotes good employee morale and ensures a high level of commitment and pride in the hotel.
To ensure effective communication with your team by holding regular briefing sessions and attending all management meetings.
To carry out quality planned training and development in a systematic and professional way in order to meet the needs of the business and assist in individual team members personal development.
To continuously coach and counsel colleagues.
To attend the success of training in meeting objectives.
To correct unacceptable behavior and performance in line with the company disciplinary procedures.
Service Charge
Laundry Service
Duty Meal