QC MIS Supervisor
Job Description
Title: QC MIS Supervisor
Company Name: MY Outsourcing Ltd.
Vacancy: 1
Job Location: Dhaka
Employment Status: Full-time
Educational Requirements:
∎ Bachelor of Science (BSc) in MIS
∎ BBA in MIS
Experience Requirements:
∎ 2 to 3 year(s)
∎ The applicants should have experience in the following area(s):
Call Center Operation, eCommerce Operation, IT Enabled services, Microsoft Excel, Software, Telecommunication
Job Responsibilities:
∎ Analytic skill and working ability for team development.
∎ Quality assure of the team regarding their daily task and call.
∎ Monitor a team and work for their development, daily work, reporting, discipline and train them when needed.
∎ Developed competencies required for service oriented and result focus.
∎ Efficient to fulfill tasks by dateline.
∎ Listen to calls in regular basis and maintain quality of the service.
∎ Perform data wrangling, data analysis, reporting as well as for business process mapping and analysis.
∎ Develop necessary report formats, maintain and monitor necessary databases, reports and dashboards.
∎ Evaluating system and business processes, anticipating requirements, uncovering areas for improvement, and developing and implementing solutions.
∎ Work with Product Development Team/Solution Team Lead /Developers to ensure the system solution can be feasibly implemented and satisfies business/user requirements.
∎ Leading ongoing reviews of system & business processes and developing optimization strategies.
∎ Staying up-to-date on the latest process and IT advancements to automate and modernize systems.
∎ Performing requirements analysis.
∎ Ensuring solutions meet business needs and requirements.
∎ Responsible for development of necessary report formats, maintain and monitor necessary databases, reports and dashboards.
∎ Analyses, documents and tests program development, logic, process flows and specifications.
∎ Perform any other task assigned by the Management time to time.
Additional Requirements:
∎ Age 25 to 35 years
∎ Both males and females are allowed to apply
∎ Technical expertise regarding data models, database design development, data mining and segmentation techniques.
∎ Excellent knowledge of MS Excel is a must.
∎ The applicants should have experience in the following area(s):
∎ Ecommerce, IT Enabled Service, Software Company, Telecommunication, Call Center Operation.
Salary: Tk. 15000 - 20000 (Monthly)
Compensation & Other Benefits:
∎ Salary Review: Yearly
Job Source: Bdjobs.com Online Job Posting.
Application Deadline: 1 Dec 2022
Company Information:
∎ 3 Nov 2022
∎ MY Outsourcing Ltd.
∎ Address : House-37, Flat-A4, Road-27, Block-A, Banani, Dhaka
∎ Web : www.myolbd.com
∎ Business : We specialize in offering all forms of the contact center services. The BPO services on offer at segmented under inbound call center customer service and outbound customer service respectively.
Category: IT/Telecommunication
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