Page Moderator

Job Description

Title: Page Moderator

Company Name: Collection Gallery

Vacancy: 3

Age: 20 to 25 years

Location: Dhaka (Kafrul)

Salary: Negotiable

Published: 27 Aug 2024

Education:
∎ Secondary, Higher Secondary

Requirements:

Additional Requirements:
∎ Age 20 to 25 years

Responsibilities & Context:
∎ Monitor and manage online community interactions across social media, forums, and other digital platforms.
∎ Ensure that all interactions align with community guidelines and company policies.
∎ Respond to user inquiries, comments, and complaints in a timely and professional manner.
∎ Identify and report any inappropriate content or behavior.
∎ Foster a positive and engaging environment within the community.
∎ Customer Relationship Management (CRM):
∎ Manage and maintain customer databases.
∎ Respond to customer inquiries via email, phone, and social media.
∎ Track and resolve customer issues, ensuring a high level of customer satisfaction.
∎ Analyze customer feedback and suggest improvements to enhance customer experience.
∎ Collaborate with other departments to address customer needs and concerns.
∎ Assist in developing and executing customer retention strategies.
∎ Community Moderation:
∎ Monitor and manage online community interactions across social media, forums, and other digital platforms.
∎ Ensure that all interactions align with community guidelines and company policies.
∎ Respond to user inquiries, comments, and complaints in a timely and professional manner.
∎ Identify and report any inappropriate content or behavior.
∎ Foster a positive and engaging environment within the community.
∎ Customer Relationship Management (CRM):
∎ Manage and maintain customer databases.
∎ Respond to customer inquiries via email, phone, and social media.
∎ Track and resolve customer issues, ensuring a high level of customer satisfaction.
∎ Analyze customer feedback and suggest improvements to enhance customer experience.
∎ Collaborate with other departments to address customer needs and concerns.
∎ Assist in developing and executing customer retention strategies.

Workplace:
∎ Work from home

Employment Status: Part Time

Gender:
∎ Only Female

Job Location: Dhaka (Kafrul)

Company Information:
∎ Collection Gallery
∎ 634, Utter Kafrul, Dhaka Cantonment Dhaka-1206

Address::
∎ 634, Utter Kafrul, Dhaka Cantonment Dhaka-1206

Read Before Apply: Please apply only who are fulfilling all the requirements of this job

Application Deadline: 31 Aug 2024

Category: Marketing/Sales