Operations Manager (Center)
Job Description
Title: Operations Manager (Center)
Company Name: A Reputed Global Healthcare Ltd.
Vacancy: 01
Job Location: Dhaka
Employment Status: Full-time
Educational Requirements:
∎ Bachelor of Business Administration (BBA) in Marketing
Experience Requirements:
∎ 5 to 8 year(s)
Job Responsibilities:
∎ Overall responsibility of QMC
∎ Monitor team performance and devise a plan to improve (if required)
∎ The person will have approx. 2-4 direct reports & will manage a team size of approx.15-40 employees
∎ Assign staff duties and manage roster based on the trend analysis/footfall trend in each of the QMC
∎ Overall administrative and people management responsibility
∎ To ensure highest level of service standards & service quality are met during y to day operations at center
∎ To ensure optimal utilization of resources
∎ Monitor Security related issues
∎ Training/ Mentoring the team and implementation of new processes, while working closely based on
∎ Instructions from the Center Manager and the Country Manager
∎ Ensuring compliance to prescribed systems as per the defined SLAs
∎ To work with the Value-Added Services team in order to support maximum returns through optimum operational efficiency
∎ Coordination with Mission, Operational updates/ Memos from Mission
∎ Website updates (All languages)
∎ Managing escalations for the center and provide effective resolutions
∎ Suggest/monitor software changes to be implemented as per business requirements
∎ MIS (Daily Report, Handling OT data, Incentive data), Monthly Business Reviews
∎ Ensuring Manpower staffing at each of the departments at any given say
∎ Ensuring compliance and timely updating of all regulatory approvals of the center
∎ Work closely with the HR team to highlight performance and training need
∎ Responsibility for cash handover to accounts at the end of each day (as applicable)
∎ Coordination with the Accounts Department (Refunds, Escalations, Reconciliations, etc.)
∎ (Value Added Sales specific:
∎ Responsible for achieving business targets as agreed.
∎ Analyzing and interpreting trends to facilitate planning
∎ Using IT system to record relevant figures, for data analysis and forward planning
∎ Updating colleagues on business performance, new initiatives, and other pertinent issues
∎ Managing the sales floor and initiating changes as required
∎ Incentive reports)
∎ Metrics & Organization Management:
∎ Performance Metrics:
∎ Achievement of operational targets
∎ The smooth running of QMC operations at the center with minimal escalations
∎ Customer Satisfaction
∎ Team Satisfaction
∎ Adherence to SOPs
∎ Website/ System
∎ Regulatory Compliances
∎ OM & Reporting –
∎ Reports to the Center Manager/ Country Manager or Head Operations
∎ The person will have approx.5 direct report & manage a team size of approx.60-200 employees
Additional Requirements:
∎ Age 30 to 35 years
∎ Only males are allowed to apply
∎ Qualifications, Experience and Education Requirements:
∎ A graduate in any field with 5-7 years’ experience in a healthcare environment
∎ Proficient in use of computers – MS Office
∎ 2-3 years in a supervisory role within Healthcare Operations
∎ Demonstrated Process Knowledge
∎ Mandatory Skills:
∎ Effective Communication Skills
∎ Familiarity with customized software
∎ Balanced personality
∎ Ability to make decisions under pressure
∎ Relationship management
∎ Leadership in a multi-cultural/global organization at a supervisory level
∎ Self-motivated
∎ Leading and Developing the team
∎ Result Oriented
∎ Analytical skills
∎ Team management
∎ Preferred Skills:
∎ Communication – Location/Regional language skills
Salary: Tk. 70000 - 80000 (Monthly)
Compensation & Other Benefits:
∎ Salary Review: Yearly
∎ Festival Bonus: 2
∎ As per company policy.
Job Source: Bdjobs.com Online Job Posting.
Application Deadline: 24 Jun 2022
Company Information:
∎ 26 May 2022
∎ A Reputed Global Healthcare Ltd.
Category: Production/Operation
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