Operations Manager

Job Description

Title: Operations Manager

Company Name: Back In Motion Limited

Vacancy: --

Age: Na

Job Location: Dhaka, Dhaka (GULSHAN 1)

Salary: --

Experience:

Published: 2025-10-23

Application Deadline: 2025-11-22

Education:

Requirements:

Skills Required:

Additional Requirements:

Responsibilities & Context:

Location: Back in Motion Ltd, Gulshan-1, Dhaka

Reports To: Medical Director / Executive Leadership Team

Description:

Welcome to Back in Motion Ltd

We’re thrilled to welcome you to the team! As the new Operations Manager at Back in Motion Ltd, you are stepping into a vital leadership role that ensures our clinic runs efficiently, our staff is supported, and our patients receive the highest quality of care.

This document outlines your key responsibilities, reporting structure, and the scope of your role as part of your onboarding and HR record. It serves as both a reference and a foundation for your success with us.

Position Overview

As Operations Manager, you are responsible for the overall coordination of clinic operations, including both administrative and patient care-related functions. You will be managing and supervising a multidisciplinary team that includes front desk staff, physiotherapists, physicians, osteopaths, and support personnel.

Your role is to ensure smooth clinic workflow, uphold high standards of service and compliance, and foster a culture of collaboration, accountability, and wellness.

Responsibilities:

Clinic Operations & Administration

• Oversee daily administrative functions, including patient scheduling, intake, EMR systems, billing, and supply management.

• Monitor patient flow to minimize wait times and optimize care delivery.

• Ensure all operational systems function effectively and efficiently.

Staff Supervision & Training

• Lead, train, and support both clinical and administrative staff.

• Assign duties, monitor performance, and provide coaching and feedback.

• Facilitate staff meetings and promote interdepartmental communication.

Compliance & Quality Assurance

• Ensure the clinic is compliant with HIPAA, OSHA, and other healthcare regulations.

• Maintain accurate and timely documentation, records, and operational reports.

• Participate in audits, licensing renewals, and policy updates as needed.

Patient Experience & Satisfaction

• Support the delivery of a positive, professional, and compassionate patient experience.

• Manage patient feedback systems and implement improvement initiatives.

• Resolve concerns or escalations with empathy and professionalism.

Strategic Planning & Growth

• Contribute to long-term planning, process improvements, and clinic expansion goals.

• Work closely with leadership to identify opportunities for innovation and operational excellence.

Reporting & Collaboration

You will report directly to the Medical Director and work closely with our Executive Leadership Team. You’ll serve as the key liaison between our clinical and administrative units to ensure unified operations and shared vision.

Success in This Role Looks Like:

• A well-coordinated, efficient clinic with clear systems and smooth workflows

• A cohesive, high-performing team with strong communication and morale

• High patient satisfaction and positive feedback

• Consistent compliance with all operational and medical regulations

• Measurable improvements in service delivery and clinic performance metrics

Tools & Systems You Will Use:

• Electronic Medical Records (EMR) system

• Scheduling and billing platforms

• Internal communication tools (e.g., team messaging, shared calendars)

• Standard operating procedures (SOPs), checklists, and audit toolsnt: Administration & Clinical Operations