Operations Manager (Remote)

Job Description

Title: Operations Manager (Remote)

Company Name: Ray Advertising

Vacancy: 2

Age: Na

Job Location: Anywhere in Bangladesh

Salary: Tk. 40000 - 80000 (Monthly)

Experience: --

Published: 2026-02-25

Application Deadline: 2026-03-27

Education:

Requirements: --

Skills Required:

Additional Requirements:

Responsibilities & Context:

Company Overview

Ray Advertising is a U.S.-based company with global operations, specializing in performance marketing, health insurance, and e-commerce. Our business ecosystem is designed to help leading U.S. companies scale efficiently while delivering high-quality solutions to American consumers.

We are focused on building a trusted and recognized brand in the U.S. market while creating meaningful job opportunities in Bangladesh. By empowering local talent and fostering professional growth, we aim to contribute to long-term economic development through sustainable, performance-driven operations.

Ray Advertising is headquartered in Redding, California, USA, and operates with distributed teams supporting U.S.-based business functions.

Position Summary

We are seeking a Operations Manager to manage internal teams, enforce execution discipline, and ensure leadership-approved plans are delivered on time and to standard.

This role carries direct authority over assigned teams and team leads, including Marketing, Affiliate & Quality Control, and HR teams (local and international). The Project Manager acts as the primary operational bridge between senior management and execution teams, ensuring priorities are translated into tasks, KPIs are tracked, and deliverables are met. Strategic direction is set by senior leadership; this role owns execution planning, team coordination, performance tracking, and delivery accountability.

Key Responsibilities

1. Team Management & Department Coordination (Primary Responsibility)

• Directly manage and supervise assigned teams and team leads across Marketing, Affiliate & Quality Control, and HR departments

• Manage coordination between Bangladesh-based teams and international employees to ensure alignment and continuity of work

• Assign tasks, set priorities, and ensure clear ownership across teams

• Conduct regular check-ins with team leads to review progress, challenges, and upcoming deliverables

• Enforce execution discipline, delivery standards, and accountability across all managed teams

• Escalate execution risks, delays, or performance concerns to senior management with actionable recommendations

2. Operation Planning, Task Assignment & Execution

• Translate leadership-approved directives into structured task plans, timelines, and milestones

• Assign daily, weekly, and monthly tasks using company-approved tools (ERP, CRM, task management platforms)

• Track task progress and ensure deliverables are completed within scope and deadlines

• Ensure proper task handover and continuity during employee leave, shift changes, or role transitions

• Identify workflow bottlenecks or dependency issues and take corrective action

3. KPI Development, Performance Tracking & Reporting

• Build, maintain, and track KPIs for teams and departments, including productivity, delivery timelines, and execution quality

• Monitor team performance through task trackers, dashboards, and internal systems

• Prepare and present daily and weekly execution and KPI reports to senior management

• Identify performance gaps, inefficiencies, or inconsistencies and recommend corrective measures

• Ensure all trackers, reports, and performance records remain accurate and up to date

4. SOP, Workflow & Process Enforcement

• Ensure teams strictly follow approved SOPs, workflows, and operational guidelines

• Maintain consistency in execution standards across departments

• Identify process gaps or inefficiencies and recommend improvements to leadership

• Support documentation of SOPs, workflows, checklists, and task flows when required

5. HR & International Team Coordination (Operational Scope)

• Work closely with HR teams to ensure operational alignment on staffing, onboarding, task allocation, and performance tracking

• Coordinate execution and task management for HR-related initiatives and internal projects

• Support management of international employees from an operational and execution perspective (task tracking, deliverables, reporting)

• Ensure HR teams meet internal deadlines related to recruitment support, documentation, and compliance tasks

6. Communication & Leadership Alignment

• Act as the central communication link between senior management and all execution teams

• Clearly communicate priorities, deadlines, and operational expectations

• Ensure feedback, instructions, and updates flow accurately across teams and levels

• Reduce miscommunication, execution errors, and rework through structured coordination

7. Quality Control, Risk Management & Issue Resolution

• Monitor day-to-day execution to ensure accuracy, quality, and timely completion of tasks

• Identify operational risks, workflow disruptions, or team-level issues and resolve them promptly

• Coordinate with Quality Control teams to maintain execution standards

• Escalate critical issues to senior management with context and solution-oriented options

Required Qualifications

• Minimum 3–5 years of experience as a Project Manager, Operations Manager, or similar execution-focused role

• Proven experience managing multiple projects and teams simultaneously

• Candidates with prior experience managing international teams or overseas employees will be given preference.

• Strong understanding of task tracking, workflows, and operational processes

• Ability to work in fast-paced, performance-driven environments

• Excellent English communication skills (written & verbal)

Preferred Qualifications (Good to Have)

• Background in performance marketing, digital agencies, or tech-enabled businesses

• Experience managing remote teams across multiple functions

• Familiarity with KPIs, reporting dashboards, and performance tracking

Work Details

• Working Hours:
  Monday to Saturday | 6:00 PM – 3:00 AM (BD Time)

Probation Period

• 3-months

• Performance bonus,Insurance
• Salary Review: Yearly
• Festival Bonus: 2

• Performance-based international relocation opportunity (long-term, subject to business needs and immigration rules)

• Annual salary increment up to 15%

• Monthly performance bonuses

• Fully sponsored international events & conferences (performance-based)

• Employee loan program

• Flexible casual, sick & special leave policy

• National + U.S. calendar holidays