Operation Manager

Job Description

Title: Operation Manager

Company Name: Royal Pearl Suites

Vacancy: 1

Age: 35 to 45 years

Job Location: Cox`s Bazar

Salary: Tk. 45000 - 50000 (Monthly)

Experience:

• 5 to 7 years
• The applicants should have experience in the following business area(s): Hotel, Resort

• Master of Business Administration (MBA)

• 5 to 7 years
• The applicants should have experience in the following business area(s): Hotel, Resort

• Age 35 to 45 years
• Only Male

• Must have experience in Food & Beverage.

• Strong understanding of hotel operations, guest services, and hospitality industry standards.

• Exceptional financial acumen and experience managing budgets, forecasting, and financial reporting.

• Experience in implementing technology solutions that enhance operational efficiency and guest satisfaction.

Preferred:

• Degree in Hospitality Management, Business Administration, or a related field.

• Experience with property management systems (PMS) and other hospitality software solutions.

• Proficiency in multiple languages is a plus.

Technical Skills and Relevant Technologies:

• Proficient in hotel management software, booking engines, and customer relationship management (CRM) systems.

• Experience with data analytics tools to monitor performance metrics and guest feedback.

• Strong knowledge of health and safety regulations applicable to the hospitality industry.

Soft Skills and Cultural Fit:

• Outstanding leadership and team management skills with the ability to inspire and motivate.

• Exceptional communication and interpersonal skills, with a focus on guest satisfaction.

• Strong problem-solving skills and the ability to make decisions in a fast-paced environment.

• A passion for hospitality and an unwavering commitment to service excellence.

• Lead and manage all aspects of hotel operations, including front office, housekeeping, food and beverage, and maintenance, ensuring seamless service delivery.

• Develop and implement operational policies and procedures that enhance guest experience while maximizing efficiency and profitability.

• Monitor and analyze performance metrics, guest feedback, and operational trends to drive continuous improvement initiatives.

• Oversee budget management, forecasting, and financial reporting to ensure adherence to financial targets and operational budgets.

• Foster a positive work environment by mentoring and developing team members, encouraging a culture of accountability and excellence.

• Ensure compliance with health and safety regulations, industry standards, and company policies.

• Collaborate with sales and marketing teams to develop promotional strategies that drive occupancy and revenue.

• Lunch Facilities: Full Subsidize

Service Charge 5%

Home Allowance Tk. 5,000/-