Officer/ Sr. Officer, Customer Service, Retail Banking

Job Description

Title: Officer/ Sr. Officer, Customer Service, Retail Banking

Company Name: A Reputed Bank

Vacancy: Not specific

Job Location: Anywhere in Bangladesh

Employment Status: Full-time

Educational Requirements:
∎ Min 4 years of Graduation or Masters in any discipline from any university.

Experience Requirements:
∎ At least 2 year(s)

Job Responsibilities:
∎ This role is a major contact point for customers of the bank and thus is responsible for ensuring maximum satisfaction to the customers through high level of service ensuring compliance to all Bangladesh Bank & Internal policy. The incumbent will be responsible for authorization of all cash transaction, responding to customer queries, complaints promptly & on time.
∎ Handle all sort of customer transaction with accuracy and efficiency to ensure highest level of customer satisfaction.
∎ Receive and resolve customer complaints and queries promptly.
∎ Promote and advise customers on products and services of the bank.
∎ Generate and prepare relevant reports and maintenance of important logs and register to ensure compliance with BB and internal policies.
∎ Maintenance of proper processes to ensure smooth operations.

Additional Requirements:
∎ Both males and females are allowed to apply
∎ Min 2 Years relevant experience in a Bank or Financial Institution.
∎ Good Analytical Ability
∎ Customer Focus
∎ Good Listening and communication skills
∎ Selling Skills

Application Deadline: August 4, 2019

Company Information:
∎ A Reputed Bank

Category: Bank/Non-Bank Fin. Institution