Assistant Manager/Manager, Customer Onboarding, Card Operations

Job Description

Title: Assistant Manager/Manager, Customer Onboarding, Card Operations

Company Name: A Reputed Bank

Vacancy: 2

Age: At least 26 years

Job Location: Dhaka

Salary: Negotiable

Experience:

• At least 2 years
• The applicants should have experience in the following business area(s): Banks

• Bachelor/Honors

• At least 2 years
• The applicants should have experience in the following business area(s): Banks

• Age At least 26 years

• Check discrepancy document and ensure proper validation of incomplete file after receiving the documents.

• Monitor queries to be resolved with proper solution within TAT of the complaint.Maintain custodian process for vault for secure instrument.

• Customer and Contract information checking and Validation as per source document.

• Ensure call verification for supplementary application referred by Source.Split card application limit Checking.

• Check Application and return to C&C & branch if discrepancy found.Maintain MIS and Register for UDC.

• Validate batch data of GiftCard Creation.Validate OTP and SMS Tagging Batch for NTB Customer.

• Supervise operational activities of daily NTB card creation ensure executed as per policy manual, SLA & SOP.

• Establish strategy to improve self-development, arrange employee training for development for sustainable team performance.

• Coordination with relevant department/unit to ensure on time services for Customer Creation, Contract Creation, and Discrepancy etc.

• Ensure satisfactory score with respect to all audit (ICCD /BB/PS/PCIDSS/ISO/ OCSQ etc) of the unit.

• Ensure operational risk are identified and escalated to Unit Head to mitigate future risk.