Customer Service Executive - Contact Center
Job Description
Title: Customer Service Executive - Contact Center
Company Name: ONE Bank PLC
Vacancy: 08
Age: Na
Job Location: Dhaka
Salary: Tk. 22000 (Monthly)
Experience:
- At least 2 years
- Freshers are also encouraged to apply.
Published: 2026-02-17
Application Deadline: 2026-03-01
Education:
Must be Graduated from any reputed University/ Institutions.
Requirements:
- At least 2 years
- Freshers are also encouraged to apply.
Skills Required: Call Center,Outbound and Inbound Calls
Additional Requirements:
Age 21 to 30 years.
Both males and females are allowed to apply.
Fluent in Bengali & English language.
Computer knowledge in Microsoft Word, Excel.
Good Communication skills.
Ability to work on the Roster/shift duty.
Responsibilities & Context:
Job Context
We are looking for Customer Service Executive for our Contact Center. He/she will have to answer incoming & outgoing calls from customers who want to know about his/her account, loan or card’s status, answer customer query, manage complaints and troubleshoot critical call queries. He/ She will have the Sense of responsibilities, analytical ability and achieve the daily target.
Job Responsibilities
Inbound & Outbound call handling.
Provide product and service information to customers.
Request & Complaint resolve.
Monitor & follow up.
Identify and escalate issues to supervisors.
Complete call logs and reports.
Up sell products and services.
Other duties as assigned.
Job Other Benifits:
Employment Status: Contractual
Job Work Place: Work at office
Company Information:
Gender: Male and Female can apply
Read Before Apply: Please apply only who are fulfilling all the requirements of this job
Category: Bank/ Non-Bank Fin. Institution
