Officer - Reservation & Digital Communication

Job Description

Title: Officer - Reservation & Digital Communication

Company Name: SKS Inn Resort

Vacancy: 01

Age: 25 to 35 years

Job Location: Dhaka

Salary: Negotiable

Experience:

• 2 to 3 years
• The applicants should have experience in the following business area(s): Hotel, Direct Selling/Marketing Service Company, Resort

• Bachelor of Business Administration (BBA) in Marketing
• Bachelor of Business Administration (BBA) in Hospitality Management

• 2 to 3 years
• The applicants should have experience in the following business area(s): Hotel, Direct Selling/Marketing Service Company, Resort

• Age 25 to 35 years

• Excellent communication skills in both English and Bangla (written and verbal).

• Proficiency in Computer, Microsoft Office, reservation systems, and social media platforms.

• Strong organizational, multitasking, and problem-solving abilities.

• Pleasant personality with a customer-focused attitude.

Reservation Management:

• Handle reservation inquiries through phone, email, and online channels.

• Confirm, modify, or cancel reservations as requested by guests.

• Maintain accurate booking records in the property management system (PMS).

• Coordinate with the Front Office and Housekeeping departments for smooth guest check-in and accommodation arrangements.

• Follow up with potential guests to convert inquiries into confirmed bookings.

Social Media Communication:

• Manage all guest queries and messages received through social media platforms (Facebook, Instagram, WhatsApp, etc.).

• Provide timely and courteous responses that reflect the resort’s brand tone and service standards.

• Forward relevant leads or special requests to the respective departments.

• Maintain consistent engagement with followers to enhance brand reputation and guest satisfaction.

• Collaborate with the digital marketing team to ensure accurate information and promotional updates are shared online.

Guest Relations:

• Provide personalized assistance to guests before, during, and after their stay.

• Handle complaints or concerns professionally and ensure follow-up resolutions.

• Collect guest feedback to help improve reservation and communication processes.

• Mobile bill
• Salary Review: Yearly
• Festival Bonus: 2

As per organizational Policy.