Officer, Market Intelligence & Transformation

Job Description

Title: Officer, Market Intelligence & Transformation

Company Name: BRAC Bank PLC

Vacancy: --

Age: Na

Job Location: Dhaka

Salary: --

Experience:

• At least 1 year
• The applicants should have experience in the following business area(s): Banks

• Bachelor/Honors

Bachelor’s degree from a reputed university with a satisfactory academic record.

• At least 1 year
• The applicants should have experience in the following business area(s): Banks

• Minimum one year of experience in relevant field is preferred; experience in SME Banking/ Branch Banking/Product & Process Development/Project Management related functionalities will be an added advantage.

• Strong analytical skills with familiarity in analytical tools such as Python, R, SQL, Power BI, Excel.

• Proactive, hardworking, self-motivated, target-oriented, with the ability to perform under pressure.

• Ability to build strong working relationships across all levels of the organization.

• Openness to mitigate customer queries as required

• Flexibility to accept changes in job function, location, and area of operation.

• Outgoing personality who can lead and inspire teams.

BRAC Bank PLC is a full-service private commercial bank in Bangladesh, aiming to become the most trusted, innovative and inclusive bank, driven by purpose and powered by people. It plays a pivotal role in shaping the country`s financial future, with a clear focus on sustainability. With the highest market capitalization, the highest international shareholding and the country’s best credit rating, the bank leads the Bangladesh banking industry in key financial metrics. BRAC Bank is considered the standard bearer of good governance, ethics and values-based banking. BRAC Bank today serves as a trusted partner for individuals and businesses across every segment of the economy - Small & Medium Enterprises (SME), Corporate & Institutional and Retail Banking.

BRAC Bank seeks an ambitious, intelligent, purpose-driven, and enthusiastic individual for the following position in its SME Banking Division:

Employment Type: Full-time

Job Grade: OG-I -OG-II

Key Responsibilities:

• Implement a clearly defined and compelling digital strategy for the company’s future as required.

• Collaborate with teams to ensure seamless adoption of digital solutions across the SME Banking channels with a focus on customer satisfaction.

• Escalate issues as necessary, provide updates, share insights, and seek guidance when needed.

• Own and centrally monitor the digital innovation project portfolio.

• Foster collaboration, knowledge sharing, and digital best practices among partners and colleagues to strengthen a robust digital ecosystem.

• Measure ROI on digital projects, refine approaches to ensure optimal investment in tools and resources.

• Build, manage, and expand both internal and external digital innovation ecosystems.

• Map customer, employee, and stakeholder journeys to continuously refine and enhance digital experiences.

• Collaborate with cross-functional teams to generate innovative digital solutions for products, services, processes, customer experience, marketing channels, and business models.

• Work with Human Resources to attract, retain, assess and develop digitally capable talent across the organization.

• Participate in meetings to represent work group perspective and share information.

• Build and maintain strong relationships with key stakeholders to identify evolving business requirements and potential solutions.