Job Description
Title: Officer/ Executive-Customer Service (Garments Accessories)
Company Name: International Trimmings & Labels Bangladesh Private Limited
Vacancy: 1
Age: at least 25 years
Location: Dhaka (Uttara Sector 3)
Maximum Salary: Negotiable
Experience:
∎ At least 2 years
∎ The applicants should have experience in the following business area(s):Multinational Companies, Garments Accessories
Published: 26 Sep 2024
Education:
∎ At least BBA/Bachelors’ degree.
Requirements:
Additional Requirements:
∎ Age at least 25 years
∎ Minimum 2/3 year’s experience·
∎ Must have Experience in Garments / Garments Accessories Industries.
∎ Must be proficient in Computer skills in MS office ( especially in Excel).
∎ Excellent in Bangla and English - both spoken and written.
∎ Leadership skills, being proactive.
∎ Outstanding communication and interpersonal skills.
∎ Excellent time management skills and Ability to work under pressure.
∎ Planning, organizing & prioritizing skills.
∎ Minimum 2/3 year’s experience·
∎ Must have Experience in Garments / Garments Accessories Industries.
∎ Must be proficient in Computer skills in MS office ( especially in Excel).
∎ Excellent in Bangla and English - both spoken and written.
∎ Leadership skills, being proactive.
∎ Outstanding communication and interpersonal skills.
∎ Excellent time management skills and Ability to work under pressure.
∎ Planning, organizing & prioritizing skills.
Responsibilities & Context:
∎ Respond to customer requirements and requests (via email and phone) in a timely manner.
∎ Process orders, provide invoices, and share layouts with customers on time.
∎ Ensure proper order management and communicate order status/delivery information to customers.
∎ Coordinate with the operations team and other departments for the timely delivery of goods and services.
∎ Handle customer complaints according to company procedures and service standards.
∎ Educate new customers on order placement, system usage, and relevant information.
∎ Provide suggestions to supervisors for improving current order, process, or operational flows to increase efficiency.
∎ Visit customers when required, especially for critical issue resolution.
∎ Provide sales support as needed to meet management's requirements.
∎ Follow up on timely payments, expedite documentation, and support the commercial/credit team in closing orders.
∎ Adhere to company and departmental policies, procedures, and SOPs.
∎ Align actions with departmental goals, objectives, and KPIs.
∎ Advocate for customer needs to ensure the best service experience.
∎ Stay informed about customer garment production lead times, product lines, and related details.
∎ Job Context:
∎ International Trimming & Labels (ITL) Group is a UK based Multinational company and manufacturer of garments accessory. ITL Group has global operations in 14 countries over 35 years of experience. International Trimming & Labels Bangladesh Private Limited (ITL-BD) is a sister concern of ITL group. And it is operating in Bangladesh since 2015. It is manufacturer and exporter of garments Tags, care labels etc.
∎ ITL-BD is seeking young, talented and aspiring candidate who is a team player and multitasker and would like to join our team and meaningfully contribute to accelerate business development and reach the organization's goal.
∎ Job Description / Responsibility:
Compensation & Other Benefits:
∎ Mobile bill, Provident fund, Insurance, Gratuity
∎ Lunch Facilities: Full Subsidize
∎ Salary Review: Yearly
∎ Festival Bonus: 2
∎ Earn Leave Enchasment (Partial)
∎ Child & Marriage Allowance.
∎ Parents death compensation.
∎ Paternity Leave.
∎ Friday and alternative Saturday is weekend
Workplace:
∎ Work at office
Employment Status: Full Time
Job Location: Dhaka (Uttara Sector 3)
Company Information:
∎ International Trimmings & Labels Bangladesh Private Limited
∎ 9th Floor, Prominent Tower, Road 02, Sector 03, Uttara,
Dhaka-1230, Bangladesh
∎ As a leading global accessories company International Trimmings and Labels Bangladesh Private Limited (ITL BD Ltd) is UK based multinational company. We are manufacturer and supplier of garment accessories as retail chains shop.
ITL has global operations in 16 countries of Europe, America, South Africa, Central Asia and South Asia. With over 35 years’ experience, ITL is well positioned to react to the ever changing needs of our market. We have encountered some of the most profound changes including the evolution of global sourcing, the impact of on-line retailing on consumer behavior and the resulting effects on the apparel supply chain.
ITL has continued to grow with a forward thinking vision and the ability to meet customers’ requirements with value added, partnership driven solutions.
Address::
∎ 9th Floor, Prominent Tower, Road 02, Sector 03, Uttara,
Dhaka-1230, Bangladesh
∎ As a leading global accessories company International Trimmings and Labels Bangladesh Private Limited (ITL BD Ltd) is UK based multinational company. We are manufacturer and supplier of garment accessories as retail chains shop.ITL has global operations in 16 countries of Europe, America, South Africa, Central Asia and South Asia. With over 35 years’ experience, ITL is well positioned to react to the ever changing needs of our market. We have encountered some of the most profound changes including the evolution of global sourcing, the impact of on-line retailing on consumer behavior and the resulting effects on the apparel supply chain.ITL has continued to grow with a forward thinking vision and the ability to meet customers’ requirements with value added, partnership driven solutions.
Read Before Apply: Please apply only who are fulfilling all the requirements of this job
Application Deadline: 26 Oct 2024
Category: Garments/Textile
